Housing counselor Jobs in Memphis, TN

Assistant Housing Specialist

Reports to: Supervisor

Supervises: None

FLSA Status: Non-Exempt

Summary

Performs various Housing Choice Voucher program activities including, but not limited to processing applications for eligibility and screening, re-certifying participant's status to ensure continued eligibility, answering the phone and verifying information, all in conformance with U.S. Department of Housing and Urban Development (HUD) regulations and prescribed performance standards.

Duties and Responsibilities

Conducts assigned activities and transactions. Completes assigned work on a timely and accurate basis.

Conducts all work activities in a manner that supports achievement of SEMAP, contractual standards, and/or other performance measures as required.

Plans and schedules activities to facilitate timely turn-around of transaction.

Meets established performance standards for accuracy and timeliness of transactions.

Demonstrates a high level of professionalism and superior customer service skills at all times.

Answers phone, answers inquiries from participants, owners, applicants and the general public.

Conducts all activities to ensure nondiscrimination.

Reviews applications, verifications and other documentation to ensure accuracy and completeness; ensures that required documentation is distributed to correct parties.

Performs accurate and timely data entry to maintain updated computer files

Maintains skill sets necessary to meet performance standards and comply with changing administrative requirements as directed.

Coordinates activities with Supervisors, Managers, Inspectors, and other coworkers.

Advises Supervisor and Managing Director immediately of any issues or complaints regarding discrimination, legal issues, etc.

Reports all other complaints and issues immediately to Supervisor.

Other duties as assigned

Qualifications

Two years of experience in an environment requiring extensive public contact or customer service.

Knowledge of the HCV program requirements, policies, or procedures, preferred.

Strong computer skills.

Excellent organizational, analytical, and math skills required.

Competencies

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Physical Demands and Work Environment

Occasionally required to stand

Occasionally required to walk

Frequently required to sit

Continually required to utilize hand and finger dexterity

Continually required to talk or hear

Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard

Occasionally/required to lift/push/carry items less than 10 pounds