Immediate start Jobs in Louisville, KY

Our Company

BrightSpring Health Services

Overview

Our support center is based in Louisville, Kentucky, though the team includes employees in multiple states. The team supports our mission and family of brands, across the country. We encourage you to Live Your Best Life and come work for the best. Apply today!

Responsibilities

Must be able to work evenings and on call

Managing inbound 800 line customer calls for sales, services, employment, complaints, and general problem solving

Identify from a social / physical needs aspect the situation and needs of the individual

Provide customers with product and service information; obtain customer information, and customer leads

Facilitating outbound calls to connect callers with proper Company resources and Company branches

Accountable for the successful handling of all inbound and outbound call activities and driving call leads to branch home conference and branch sale

Researching care related solutions for customers

Identify and escalate priority issues

Documenting all interactions and following up on customer needs

Complete call logs and call reports

Provide leadership / coaching to Customer Service Center Representatives

Review Respect & Care Service Center calls for quality check and feedback

Provide detailed reporting to leadership as requested

Other duties as assigned

Qualifications

Outstanding verbal and written communication skills and etiquette via phone and email

Professional Customer Service skills with basic sales, building rapport, and problem solving experience

High energy, good memory, and able to multitask effectively

Structured organizational skills

Ability to adapt and prioritize in a fast paced, dynamic work environment

Computer skills including working in Word, Excel, and databases

Good listening skills and attention to detail

Detail oriented, able to successfully manage multiple projects

Available to work varying shifts as needed

About our Line of Business

BrightSpring Health Services provides complementary home- and community-based pharmacy and provider health solutions for complex populations in need of specialized and / or chronic care. Through the Company’s service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 450,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and often industry-leading quality metrics across its services lines while improving the quality of life and health for high-need individuals and reducing overall costs to the healthcare system. For more information, please visitwww.brightspringhealth.com. Follow us onFacebook () ,LinkedIn () , andX () .

Salary Range

USD $15.00 - $18.00 / Hour

ALERT : We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at [email protected] .

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Job LocationsUS-KY-LOUISVILLE

ID 2025-159292

Line of Business BrightSpring Health Services

Position Type Full-Time

Pay Min USD $15.00 / Hr.

Pay Max USD $18.00 / Hr.