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Implementation manager • usa

Last updated: 3 hours ago

Implementation Manager

ProbookNew York, NY, United States
$110,000.00 yearly
Full-time

Probook is the AI Operating System for the home services industry, transforming how plumbing, HVAC, and electrical businesses operate.Dispatching the right technician to the right job can mean the ... Show more

Implementation Manager

AvocaNew York, NY, United States
$130,000.00 yearly
Full-time

As an Implementation Manager at Avoca, you'll own post-sales onboarding for our customers, serving as a hybrid of product expert, hands-on technical consultant, and project manager.You'll get into ... Show more

Implementation Manager

WorkableBoston, MA, United States
Full-time

Workable covers the full hiring-to-employment lifecycle in one platform.A mature applicant tracking system with access to 200+ job boards and 400M+ candidate profiles sits alongside employee mana... Show more

Implementation Manager

CampfireSan Francisco, CA, United States
Full-time

This role is based in San Francisco and requires working in the office five days per week alongside the team.Campfire is a next-gen core accounting platform built for modern mid-market finance team... Show more

Implementation Manager

AssistIQNew York, NY, United States
Full-time

At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by fixing one of the core problems - providers lack accurate data and insights on their supply and ... Show more

Implementation Manager

Steer HealthUS
$80,000.00 yearly
Remote
Full-time
Quick Apply

Steer Health is an AI-native healthcare engagement platform serving 109 organizations across 472+ locations and 19M+ patients.Our products — Luna AI (autonomous voice and outreach), SteerNotes (AI ... Show more

Implementation Manager

DealpathSan Francisco, CA, United States
Full-time

Dealpath is looking for a self-motivated Implementation Manager to join our growing team!.As an Implementation Manager you will play a critical role in collecting and analyzing new customer busines... Show more

Implementation Manager

HeartFlowCincinnati, OH, United States
Full-time

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology.The flagship productan AI... Show more

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Implementation Manager

Health Catalyst, Inc.US Remote
Remote
Full-time

Join one of the nation’s leading and most impactful health care performance improvement companies.Over the years, Health Catalyst has achieved and documented clinical, operational, and financial im... Show more

Implementation Manager

AlertMediaAustin, TX, United States
Full-time

At AlertMedia, we help organizations protect their people, operations, and brand.Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and res... Show more

Implementation Manager

Uniti AINew York, NY, United States
Full-time

Real estate is the world's largest asset class $393 trillion globally, bigger than all stocks, bonds, and gold combined.Over $1 trillion a year, globally, goes to the teams running properties lea... Show more

Implementation Manager

SchooLinksUS
$80,000.00 yearly
Remote
Full-time
Quick Apply

The Implementation Manager is the primary point of contact and strategic partner for school districts from the moment they sign with SchooLinks through successful, sustained platform adoption.You o... Show more

Implementation Manager

BenchlingBoston, MA, United States
Full-time

We are rebuilding biotech for the AI era.When a breakthrough is delayed, the world waits.Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manu... Show more

Implementation Manager

ExigerMc Lean, VA, United States
Full-time

Location: McLean, VA or Richmond, VA.The Implementation Manager will work closely with clients, project teams, and internal stakeholders to define implementation strategies, manage project timeline... Show more

Implementation Manager

ValonNew York, NY, United States
Full-time

Valon is deploying ValonOS, an AI-native operating system for complex, regulated operations, with a high-touch implementation model that pairs great software with world-class on-the-ground executio... Show more

Implementation Manager

SPOTIOAddison, TX, United States
Full-time

SPOTIO was founded in 2014 and is a privately held company based in Addison, Texas.We are known as a leading field sales engagement platform that helps thousands of sales professionals worldwide in... Show more

Implementation Manager

ArcadiaBoston, MA, United States
Full-time

Arcadia is dedicated to happier, healthier days for all.We transform diverse data into a unified fabric for health.Our platform delivers actionable insights for our customers to advance care and re... Show more

Implementation Manager

TEAM Services GroupSan Diego, CA, United States
Full-time

Team is looking for an exceptionally organized, highly accountable project manager to provide a top-tier experience for our largest new client onboardings.The Implementation Manager will report to ... Show more

Implementation Manager

VodoriRemote, United States
Remote
Full-time

Manage all phases of product implementations, including: Project planning.Data migration and integration support and coordination.Understand complex business requirements and translate customer nee... Show more

Implementation Manager

Procare SolutionsAtlanta, GA, United States
$60,000.00 yearly
Full-time

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of chi... Show more

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Implementation Manager

Implementation Manager

ProbookNew York, NY, United States
18 days ago
Salary
$110,000.00 yearly
Job type
  • Full-time
Job description

Deployment Strategist

Probook is the AI Operating System for the home services industry, transforming how plumbing, HVAC, and electrical businesses operate.

Our impact is real. Dispatching the right technician to the right job can mean the difference between a $300 "band-aid" fix and a $20,000 system replacement. By automating previously high-touch workflows around-the-clock, Probook ensures a consistent customer experience without the need for 24/7 live staffing. We unify our customers' processes into a single, scalable platform, giving businesses one place to run their entire dispatch operation.

The Deployment Strategist owns the post-sale technical and operational journey for new customers from initial configuration through go-live to early adoption. This is a project-ownership role: you are responsible for hitting deployment milestones and go-live dates, not just holding a relationship. You sit between the sales handoff and the customer success team, and you are the person accountable for a customer's first experience actually running on the product.

What You'll Do

  • Run kickoff calls and set expectations with new customers on scope, timeline, and what a successful deployment looks like
  • Own the end-to-end configuration and setup of the product for each new account
  • Build and manage a deployment project plan, keeping timelines, stakeholders, and internal teams aligned to hit go-live dates
  • Present deck overviews and progress updates to customer stakeholders, from operators to executives
  • Troubleshoot and resolve technical and workflow issues that come up during implementation, without routing them elsewhere
  • Train end users and ensure the product is actually being adopted, not just installed
  • Identify and flag risk early when a deployment is falling behind, or a customer is disengaged
  • Hand off cleanly to the Customer Success team once a customer is live and stable
  • Provide feedback to product and engineering based on patterns seen across deployments

What We're Looking For

  • 2+ years in an implementation, deployment, or onboarding role at a SaaS company (title may vary: Implementation Specialist, Onboarding Manager, Deployment Strategist, Technical Onboarding Manager)
  • Direct, hands-on experience running the full implementation lifecycle for a software product not just supporting one
  • Comfortable running structured kickoff calls, presenting to stakeholders, and managing a project plan independently
  • Track record of hitting deployment deadlines and can speak to specifics (number of implementations run, average time-to-go-live, customer count)
  • Strong ownership instinct when something breaks, or a customer is stuck, you solve it yourself rather than escalating
  • Comfortable learning a technically complex product quickly and becoming the go-to expert on it
  • Strong written and verbal communication; able to translate technical detail into plain language for non-technical stakeholders
  • Organized and deadline-driven; able to run multiple concurrent deployments without dropping details
  • Based in or willing to relocate to the NYC area; this is a five-day-a-week in-office role

Why Probook

  • The Tailwinds: $700B industry with clear tailwinds: AI adoption, labor shortages, and generational transitions creating demand for operational modernization. We are defining the category, not fighting for share.
  • The Traction: $XXM ARR in 18 months. Product-market fit proven; now we're scaling.
  • Funding: $40M raised from Sequoia and Andreessen Horowitz
  • The Team: >60 people, our founding team comes from the space and has spent thousands of days onsite with our customers. We live the space. We're also becoming one of the most talent-dense start-ups in NYC (MIT, Harvard, UPenn M&T, Waterloo, Citadel, Palantir).

Compensation & Benefits

  • Equity: Meaningful early-stage equity.
  • Salary: $110,000 - $130,000 (Can flex depending on YOE)
  • Health: Comprehensive medical, dental, and vision.
  • Perks: $500 monthly Ramp card for commuting, meals, gym, etc. (plus $25 in nightly meal delivery credit) and really good office snacks.
  • Access: Direct access to world-class investors and advisors.