Desert Auto Group IV, LLC dba Chula Vista Honda is now accepting applications for a Service advisor, no experience necessary, but helpful. A Service Advisor, you will own our customers experience in the service drive. You are the first point of contact with our customers and will be well-versed in product offerings and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
We Offer :
On the job Training
Mentorship and coaching
Competitive Compensation Packages
Commission bonuses
Excellent Opportunities for Career Growth
Ongoing training
401k
Full insurance
RESPONSIBILITIES :
Meet with customers and determine their needs for repair and / or service of their vehicle issues.
Increase customer satisfaction by building customer relations.
Maintain the companys standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
Monitor the progress of each vehicle throughout the day and updating customers frequently.
Increase profitability by maximizing sales & execute retail promotions.
Responsible for overseeing the technician working on customers vehicle including their time management / efficiency, parts ordering, job completion times.
Oversee and participate in quality control.
REQUIREMENTS :
Great communicating and Customer Skills a Must.
Retail Sales Experience Helpful
Automotive service advisor experience is ideal.
Ability to concentrate and accomplish tasks despite interruptions.