Program evaluator Jobs in Hollywood, FL

Evaluator, Student Records (Two Vacancies)

Under limited supervision, this position provides direct service and support to current and former students by performing assigned core functions within the student records management unit such as mitigating escalated issues from academic and student services departments around admissions, Florida residency, placement, credit by exam, transcript evaluation, and governance of college policies and procedures. Responsible for the review, evaluation, accuracy, integrity, privacy and security of all academic records and the integrity of data and reports. Enforce compliance by audits work performed by campus Admissions & Registration personnel and Success Coaches. Corrects student records and recommend training for such teams. Ensures compliance with Florida Statute and Florida State Board Rules, and published policies and procedures, while providing outstanding customer service to students, staff, faculty and other internal and external constituents. Work requires the use of initiative and resourcefulness in making complex decisions within widely accepted standards.

Minimum Education:

• Bachelor's degree required. Master's degree preferred.
• An equivalent combination of experience and education may be considered.

Minimum Experience/Training:

• Four years of functional experience in compliant records management field and/or related experiences in admissions, advisement, evaluating post-secondary credit by exam and student records.

Essential Functions:

• Daily -35%: Responsible for managing the Florida Automated System for Transferring Educational Records (FASTER) system at the college for incoming and outgoing electronic transcripts, and mitigate error reports to ensure student records are accurately consolidated to support enrollment. Communicate with external institution Registrars to validate academic records in efforts to eradicate potential fraudulent documents. Responsible for maintaining accurate database systems by analyzing, and evaluating incoming credentials and related educational documentation for compliance and eligibility for admission. Resolve escalated tickets by providing routine guidance and solutions to students and staff regarding the admission process, admissions policies, documentary requirements, and system data or system function. Responsible for the evaluation of credit awarding for Credit by Exam in compliance with Florida State Board of Education Rules. Perform research to gather best practices used in the analysis of student records and transcripts. Ensures compliance of student records with federal law, Florida Statute, and College policies and procedures.
• Daily -25%: Responsible for rebuilding historical student records, compliantly validating the accuracy of student data, and securely maintains storage of several mediums of student records in compliance with the State of Florida Retention Schedule. Conduct pre-enrollment transactions such as enrollment verification and admission eligibility verification. Responsible for managing test score evaluation for college credit via CLEP, IBs, AP, and AICE. Process approved prior learning assessment for awarding college credit. Processes FASTER error reports to ensure student transcript evidence for systematic electronic evaluations. Processes and maintains records of transactions and data into Workday, CID and Image Director.
• Daily -10%: Responsible for managing General Council/Custodian of student records requests and subpoenas accurately and timely to support the colleges response to such requests. Provide guidance, solutions, and resolutions through correspondence via email and telephone to students, staff, faculty and other external constituents. Responsible for resolving academic records discrepancies as necessary to support students. Enforce compliance by audits work performed by campus Admissions & Registration personnel and Success Coaches. Corrects student records and recommend training for such teams.
• Daily -10%: Applies analytical techniques and methods to gather and analyze data to resolve and/or make recommendations that comply with college policies and procedures. Primarily responsible for the receipt and release of student transcripts through the Florida Automated System for Transferring Electronic Records and monitoring print and PDF transcript distribution through the college's third-party vendor.
• Other, as Needed- 10%: Assists with system upgrades by testing code fixes, reconfigurations, and prepares detailed analysis of recommended system records fixes needed. Validate data accuracy for State Reporting and correct data errors for clean data submission.
• Other, as Needed- 5%: Participates and assists in ongoing department projects and testing that pertain to the Office of the Registrar.
• Other, as Needed- 5%: Performs related duties as assigned including but not limited to serving as a backup for other team members.

Knowledge, Skills and Abilities:

• Possess excellent customer service skills.
• Knowledge of record retention policies and data privacy policies and procedures (FERPA); NSLDS and National Student Clearinghouse enrollment reporting processes; generally accepted AACRAO guidelines, federal, state and regulatory requirements; academic policies and procedures.
• Strong knowledge in research methods and procedures applicable in academic records and awarding credit by exam.
• Strong knowledge, understanding and skills in area of responsibility; including an understanding of concepts and principles of related areas and functions.
• Ability to prepare clear and accurate records, data information and other electronic or written materials.
• Strong organizing, interpersonal, coordinating, attention to detail, written and oral communication skills.
• Ability to be tactful, confidential, and discreet when communicating with students and constituents.
• Ability to manage own work to job and performance standards. Ability to participate as an active team member.
• Requires intermediate to advanced knowledge of computer systems, i.e. Microsoft Office Products, Workday, CID.
• Ability to interact and effectively communicate with employee and student populations.

Our Culture – At Broward College, our leaders embody a culture of competence, care, character, composure, and courage. We prioritize serving each other and our students through high-quality guidance, mutual respect, resilience, and fair, thoughtful decision-making, all while upholding the values of integrity, transparency, and honesty.

Broward College offers an exceptional benefits package, including, but not limited to:

• Affordable High Quality Healthcare Insurance (Medical, Dental & Vision)
• Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan
• Wellness Program
• Vacation/Paid Time Off
• Winter and Spring Break Off
• Paid Parental Leave
• Tuition Assistance and Tuition Reimbursement are available to employees and family members