Service writer Jobs in Aurora, IL

Job Title

Qualifications :

Experience with Microsoft Office, including Excel and Word.

3+ years of recent service coordination, claims resolution, or customer service (within an office setting).

Excellent communication skills, both written and verbal.

Ability to work in a fast-paced environment.

Strong organizational and time management skills.

Demonstrated critical thinking and problem-solving abilities.

Ability to anticipate and embrace change.

Collaborative team player with a strong work ethic.

Work Environment :

Hours- Monday through Friday- 8 : 30am to 5 : 30pm

Hybrid opportunity after a week of training

You may be required to work overtime during peak seasons, especially during abnormal weather conditions. Our brand-new office in Naperville offers a modern, energetic environment, complete with a gym, basketball court, coffee shop, convenience store, and a well-equipped kitchen. Dress code is casual, reflecting the dynamic and collaborative work atmosphere.

Responsibilities :

Arrange with appropriate network and non-network providers to complete claims that cannot be automatically dispatched.

Process provider inquiries and assist with special handling claims and service follow-up.

Handle both inbound and outbound calls, manage provider paperwork, and maintain provider profiles.

Coordinate with other teams to ensure workflow and queue management.

Develop and nurture relationships with key vendors, customers, and team members.

Engage daily with potential new leads, offering impeccable support.

Document and track various activities and requests in company systems.

Adhere to policies and procedures for daily tasks.

Find providers to service claims when no in-network provider is available.

Respond to email inquiries and interpret contract language related to enrollments, contracts, and agreements.

Facilitate emergency or urgent work orders by coordinating with both customers and contractors.

Research and negotiate one-time agreements with contractors not under agreement.

Dispatch work orders following established guidelines.

Proactively review open claims and follow up with contractors.

Respond promptly to emails regarding the status of open claims.

Prepare and respond to data requests and execute work orders, service orders, and error reports.

Job Type & Location :

This is a Permanent position based out of Naperville, IL.

Pay and Benefits :

The pay range for this position is $25.00 - $25.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type :

This is a hybrid position in Naperville, IL.

Application Deadline :

This position is anticipated to close on Feb 19, 2026.