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Director of ITS Business Operations (Administrator II) - San Francisco Bay Region Network, Information Technology Services

Cal State East BayHayward, California, US
Full-time

Reporting to the Deputy CIO and Senior Director of IT Business Operations, Project Management and Academic Technology Initiative, and the Network Chief Information Officer, the Director of IT Busin...Show more

INFECTION PREVENTIONIST / LVN for Skilled Nursing Facility

Driftwood Healthcare Center-HaywardHayward, CA
Full-time

Driftwood Healthcare Center-Hayward -.Primary Purpose of this Position.The primary purpose of your job position is to plan, organize, develop, coordinate, and direct our infection prevention and co...Show more

Warehouse Administrator

StaffmarkHayward, CA, US
Permanent

Pay Rate: – per hour Based on experience.Want a Warehouse Administrator job where you’re treated like part of the team, not just part of the process? We’re hiring motivated individuals who keep thi...Show more

Accounting Administrator

ServproHayward, CA, United States
Full-time

SERVPRO of Stockton & Livermore is an Emergency Restoration Company that provides services to all who suffer damages due to water, fire, and mold.Are you looking to work for an organization with an...Show more

Financial Aid Administrator - Higher Education

Unitek LearningHayward, CA, US
Full-time

As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year.As a rapidly growing and highly succes...Show more

Part-Time HR Admin (CA - Hayward)

Dough ZoneHayward, CA, United States
Part-time

Reporting to the HR Manager, the HR Administrator supports day-to-day HR operations across the employee lifecycle within a restaurant operations environment across our brands.This role is ideal for...Show more

Director of Rehabilitation PT, OT, ST - Hayward

Hayward Healthcare & Wellness CenterHayward, CA
Full-time

Hayward Healthcare & Wellness Center -.The Director of Rehabilitation is responsible for internal departmental communication and operations, facilitating and coordinating patient care, and quality ...Show more

System Administrator

Johnson ControlsSan Leandro, California, United States of America
Full-time

Providing support for Technical Solutions, Tech Ops Center, New Builds teams, and integrator field teams working on Access Control and CCTV Systems Service to include the following but not limited ...Show more

Labor Compliance Administrator

LHHHayward, CA, United States
Full-time

Labor Compliance Administrator.LHH Recruitment Solutions is looking for a Labor Compliance Administrator for one of our clients located in Hayward, California.This position is 100% in-office.The id...Show more

Software Engineer/Sr Software Engineer

VIVIO HealthHayward, California, United States
Full-time

We are seeking an exceptional developer with robust Python skills.You will play a crucial role in building complex business operations logic.You should have a proven track record of building high-q...Show more

CNA Certified Nursing Assistant

IntelyCareHayward, CA, United States
Full-time

A nursing assistant is responsible for providing routine nursing care in accordance with established policies and procedures and as may be directed by the Charge Nurse, RN Supervisor, Director of N...Show more

Payroll Administrator

99 Ranch MarketUnion City, California, United States
Full-time
Quick Apply

The Payroll Administrator is responsible for ensuring accurate and timely processing of payroll for employees across the organization.This role requires strong attention to detail, the ability to h...Show more

Salesforce Administrator

Mizuho OSIUnion City, CA, US
Full-time

Mizuho OSI is the leader in the markets for specialty surgery and patient positioning.The company’s portfolio includes specialty surgical tables for procedure-specific approaches that improve patie...Show more

Staffing & Schedule Coordinator

Grand Lodge, Masonic Homes & Acacia CreekUnion City, CA, US
Full-time
Quick Apply

The Masonic Homes of California are committed to a culture of Leadership.Our culture is to provide superior service to members, residents and staff through a sound and progressive model of service ...Show more

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Accounting Administrator

IICRCHayward, CA, United States
Full-time

SERVPRO of Stockton & Livermore is an Emergency Restoration Company that provides services to all who suffer damages due to water, fire, & mold.Are you looking to work for an organization with an i...Show more

Customs Brokerage Administrator

Forward AirUnion City, CA, United States
Full-time

Customs Brokerage Representative.Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America.We provide expedited less-than-truckloa...Show more

Remote Analytics & Business Intelligence Expert - AI Trainer ($70-$100 per hour)

MercorUnion City, California, US
Remote
Part-time

What you'll do** Mercor is partnering with leading AI labs to advance frontier agent evaluations in analytics.As an Analytics & BI Expert, you'll build long-horizon analytics tasks that mirror the ...Show more

Remote Artifact Expert — Data Analyst - AI Trainer ($80-$120 per hour)

MercorHayward, California, US
Remote
Full-time

About the Role We're looking for experienced data analysts and data scientists to work as Artifact Experts.You'll review, create, and comment on analytics artifacts — dashboards, analysis decks, SQ...Show more

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Director of ITS Business Operations (Administrator II) - San Francisco Bay Region Network, Information Technology Services

Director of ITS Business Operations (Administrator II) - San Francisco Bay Region Network, Information Technology Services

Cal State East BayHayward, California, US
13 days ago
Job type
  • Full-time
Job description

About the Position

Reporting to the Deputy CIO and Senior Director of IT Business Operations, Project Management and Academic Technology Initiative, and the Network Chief Information Officer, the Director of IT Business Operations provides strategic and operational leadership for the financial, administrative, and organizational functions of SFBRN IT. This role oversees key operational processes including budgeting, contracts, procurement, resource allocation, human resources coordination, labor cost management, absence/leave management, event management, and capital project oversight, ensuring the Network IT unit effectively serves California State University, East Bay (CSUEB), San Francisco State University (SFSU), and Sonoma State University (SSU).
The Director ensures fiscal accountability, operational efficiency, and organizational alignment within the Network IT unit. This role leads the IT Business Operations team to maintain compliance, optimize resources, and strengthen internal processes that support the Network’s academic and administrative missions.
As a collaborative leader, the Director partners with campus and Network leadership, as well as finance, HR, and procurement teams, to deliver operational excellence and cost-effective outcomes. This position plays a critical role in aligning operational planning with strategic priorities, supporting sustainable growth, and enabling SFBRN IT teams to deliver reliable, responsive, and innovative services across all three campuses.

Unit Overview

The San Francisco Bay Region Network (SFBRN) provides centralized administrative and transactional functions for CSUEB, SFSU, and SSU, creating a unified, cost-effective operational structure.
The Information Technology unit within the Network delivers secure, reliable, and innovative technology solutions that support all three universities. The unit manages infrastructure, application services, user support, information security, data management, and strategic IT operations. Partnering closely with each university’s leadership, including Presidents and Provosts, Information Technology drives digital transformation, promotes operational excellence, and supports institutional goals.
Within IT, the Business Operations team ensures the effective management of financial, administrative, and operational processes. The team collaborates closely with campus leadership, human resources, procurement, and finance to ensure compliance, transparency, and fiscal responsibility. By enabling efficient processes, resource optimization, and organizational agility, the IT Business Operations team empowers technology units to remain strategic, responsive, and focused on delivering high-value services to faculty, staff, students, and researchers across the Network.

Responsibilities

Operational Management and Guidance
  • Oversee and administer the daily operations of IT business functions, including budgeting, procurement, contract renewals, labor cost allocation, and capital/operational expense management.
  • Partners with Procurement teams to support end-to-end lifecycle of IT-related vendor contracting, from needs assessment through competitive sourcing, negotiation, execution, renewal, and performance tracking.Manage resource planning, position control, and hiring processes across SFBRN IT, ensuring strategic deployment and optimal support of campus and Network initiatives.
  • Continuously improve and document business processes, driving process automation, compliance, and efficiency.
  • Serve as the primary operational contact for administrative units (Finance, HR, Procurement, Legal) and act as liaison for business planning with IT leadership and university counterparts.
  • Ensure compliance with CSU Administrative Manual (ICSUAM), state, and federal laws governing business administration, public sector procurement, and labor practices.
  • Track and optimize expenditures, provide forecasting, and prepare business cases and reports for IT leadership and university stakeholders.
  • Support and monitor capital project funding and expenses in coordination with project managers and financial analysts.
Leadership, Management, and Supervision
  • Lead, supervise, and mentor the IT Operations team, cultivating a high-performing and customer-oriented culture.
  • Guide professional development, establish clear performance measures, and ensure staff effectively and equitably support the needs of all Network universities.
  • Drive staff recruitment, onboarding, training, and retention, in cooperation with HR partners.
  • Promote an environment that values diversity, equity, and inclusion and fosters a sense of belonging for all employees.
  • Maintain high ethical standards, transparency, and accountability in all business practices.
Service Delivery and Continuous Improvement
  • Builds and maintains strong relationships with customers, partners, and stakeholders to ensure that consistent, reliable IT operations services are delivered to all stakeholders.
  • Monitors and enforces service level agreements (SLAs) for the IT operations unit.
  • Identifies opportunities to streamline workflows, eliminate redundancies, leverage automation, and improve user experience within IT operations management.
  • Works collaboratively with the IT leadership team to implement new technologies or process enhancements.
  • Tracks and reports on key performance indicators (KPIs), metrics, and dashboards for IT operations.
  • Keeps up to date with changes in laws, regulations, and technologies that may affect IT services and informs senior management and staff.
Communications and Training
  • Leads the development and maintenance of comprehensive documentation of university and Network IT operations policies, processes, and systems, promoting consistency across the Network universities.
  • Ensures crucial technical knowledge is accessible and understood by relevant stakeholders.
  • Cultivates a culture of mentorship and continuous skill development within the organization.
  • Champions initiatives that encourage knowledge sharing, coaching, and on-the-job learning.
  • Ensures end-user communications are timely, transparent, and helpful.
  • Maintains consistent communication with direct reports and senior leaders to resolve escalations and provide updates.
  • Communicates with Network universities and other Network leadership to safely support the Network’s IT operational needs.
Other
  • Contributes to promoting equity, diversity, and inclusion across the organization.
  • Promotes the organization's core values and consistently integrates innovation, employee fulfillment, teamwork, respect, excellence, integrity, service, and accountability into all aspects of work.
  • Complies with Network, university, and unit policies and procedures regarding privacy of information, authorized use of Network resources, and the security of Network systems and data.
  • Demonstrates safe work practices for oneself, others, and the office environment.
  • Performs other related responsibilities as requested and when necessary. The Network reserves the right to add or change duties at any time.

Minimum Qualifications

Experience

  • 5 years - Progressively responsible experience managing IT business or administrative operations (budgeting, procurement, contract management, resource planning, or similar functions).
  • 3 years - Experience supervising or mentoring technical or operational staff, preferably in a service-oriented environment.

Knowledge, Skills, and Abilities (KSAs)

  • Demonstrated success supervising or mentoring technical or operational staff.
  • Strong ability to apply practical problem-solving to operational and compliance issues.
  • Demonstrated knowledge of IT operations, asset management, and service delivery best practices.
  • Working understanding of relevant administrative policies, regulations, and compliance requirements.
  • Effective oral and written communication skills for technical and non-technical audiences.
  • Demonstrated ability to manage multiple tasks, service requests, and priorities in a fast-paced environment.
  • Experience with documentation, process improvement, and knowledge sharing.

Education, Licenses and Certifications

  • Bachelor’s degree in information systems, computer science, business administration, or a related field. In lieu of a degree, a minimum of five (5) years of progressively responsible experience in IT operations or asset management roles, including staff supervision.

Preferred Qualifications

  • 1 year - Experience working in higher education, multi-campus systems, or similarly complex public sector organizations.
  • Master’s degree in information systems, computer science, or a related field.
  • Relevant professional certifications (e.g., ITIL, CompTIA Project+, or similar)

Environmental/Physical/Special

• Position may be required to travel among Network universities, as needed, to support operational and collaborative needs.
• Position is a 24-hour on-call position in case of emergencies and critical Network needs.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.