Support manager Jobs in Sacramento ca

RyderManager Application Development & Support - Remote

Sacramento, CA, 94278, USA

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The IT Application Development Manager is responsible for the leadership and management of technical resources who provide application support and development to the Marketing business lines. The Manager oversees the Scrum teams responsible for the development and support of all Marketing applications including our brand-new corporate website(s), e-commerce, marketing platforms, and lead generation. This role manages a team with skills in various technologies including but not limited to : CMS (Optimizely), .NET, Azure, Eloqua, Medallia, Salesforce, SQL, and other technologies.

Additionally, the Manager is accountable for working collaboratively with the Product Owner in fulfilling the overall vision of the product, as well as managing customer expectations, and ensuring process adherence that results in timely response to user requests for operational or technology improvements, and acts as a user advocate to other internal / external IT teams. This position may be called on to provide a level of project management for single or multiple projects and / or manage vendor relationships with third party service providers.

ESSENTIAL FUNCTIONS

The IT CSS Application Development Manager provides operational leadership, guidance and financial oversight for the IT CSS Application Development team responsible for the solutioning, development, and deployment of business capabilities.

Provides technical leadership, sets technical priorities, and removes obstacles for developers.

Collaborates with other IT teams to deliver innovative solutions.

Interacts with business management and end users, establishing relationships with key individuals.

Oversees the system applications in an assigned area to ensure security compliance and optimum performance.

Ensures the success of new development efforts, enhancements and efficiency of existing system applications.

Participates in solution design, including integration efforts, and collaborates with the Solution Architect.

Works closely with the Product Owner and the team on Sprint activities, and provides recommendations on refining or splitting user stories.

Ensures all development projects are within scope, budget, objectives, schedules and resources for the respective group.

Achieves accuracy, quality, timeliness and user satisfaction by managing the prescribed software development life cycle.

Works with management on strategic planning, identifying new systems applications projects and establishing priorities.

Responsible for the establishment and support of the applications development environment, including but not limited to methodology, standards, tools, performance criteria and design principles.

Enhances operating efficiencies and metrics, improves customer satisfaction and improves financial performance.

Coaches and counsels employees on performance, sets performance standards, recommends pay actions and responsible for other HR actions.

ADDITIONAL RESPONSIBILITIES

Performs other duties as assigned.

EDUCATION

Bachelor's degree Computer Science, Business Management, Engineering or related field.

Master's degree MBA a plus preferred.

EXPERIENCE

Seven (7) years or more experience Minimum of seven (7) years of progressively responsible, comprehensive experience in Application Development and IT Project Management.

SKILLS

Possesses strong leadership and mentoring skills with the ability to lead, train and develop a self-directed workforce, including effective delegation skills and ability to manage assigned responsibilities.

Superior interpersonal skills, including excellent written and verbal communication skills with the ability to interact effectively with all levels of personnel.

Ability to present and discuss technical information in a way that establishes rapport, persuades others and gains understanding.

Effectively and clearly communicates to the end-user community, tailoring the communication style / method to the specific need and be able to discuss technical solutions in a non-technical manner.

Strong analytical / technical and problem solving / troubleshooting skills.

Demonstrated successfully implementing change / improvements.

Strong sense of personal accountability and a proven track record of achieving desired results.

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).

Flexibility to operate and self-driven to excel in a fast-paced environment.

Works well under pressure, successfully meets schedules, works independently while interacting with personnel from differing groups and management levels to produce high-quality work.

Capable of multi-tasking, highly organized with strong time management skills.

Demonstrated commitment to quality execution and customer service as evidenced by previous experience and performance track record.

Builds consensus, identifies group conflict, facilitates resolution and successfully performs in a collaborative environment.

Defines new operational models and procedures and works with metrics.

Works with reporting systems to pull data for analysis and decision-making.

Detail oriented with excellent follow-up practices.

KNOWLEDGE

Knowledge of full software development life cycle; expert level.

Extensive technical and professional knowledge; expert level.

In-depth knowledge of Agile / SCRUM framework and working experience in the traditional SCRUM ceremonies including Sprint Planning, Daily Scrums, Demos, and Sprint Retrospectives along with the corresponding tools used to managed the process; expert level.

Extensive experience in developing applications with several technologies including; .Net, SOA architecture, SOAP / REST, SQL Server, Responsive UI frameworks.

Extensive experience in web application development and support.

Exposure to cloud technologies such as AWS or Azure.

Awareness of programming standards and protocols; intermediate level.

Excellent knowledge of program coding techniques, file access methods, testing techniques and documentation methods; advanced level.

Knowledge of architecture and infrastructure required to support Mainframe applications; intermediate level.

Experience with Content Management Systems, with familiarity with Optimizely CMS and Optimizely applications preferred.

Applicants from California, Colorado, Hawaii, New Jersey, New York City, and Washington :

Salary is determined based on internal equity; internal salary ranges; market

data / ranges; applicant’s skills; prior relevant experience; certain degrees or

certifications, etc.

The salary for this position ranges from $120,000.00 to $140,000.00. Employees may also be eligible

to receive an annual bonus, as applicable.

Ryder offers comprehensive health and welfare benefits, to include medical,

prescription, dental, vision, life insurance and disability insurance options, as well as

paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan

LI-AC

Job Category : Application Development, Delivery & Support