Technical services engineer Jobs in Usa

Job Description

Job Description

Salary : The Company

TNA is a leading supplier of integrated food packaging and turnkey solutions with over 6000 systems installed across more than 120 countries, focusing on the snack, confectionery, cereal, biscuit and pasta markets.

TNA provides a comprehensive range of products including spraying, distribution, seasoning, weighing, packaging, metal detection and identification solutions, plus promotional and cutting equipment. TNAcommenced operation in 1982 by Alf and Nadia Taylor and is headquartered in Homebush Bay (Sydney), New South Wales, Australia. tna employs approximately 500 people worldwide. tna acquired NID in 2017

Click on www.tnasolutions.com to learn more about the organization.

About the role

This position is responsible for carrying out Mogul mechanical installations, commissioning, maintenance and ongoing service and support to customers, in a timely manner, whilst promoting tnas professional image at all times. Additionally, the role is responsible for building and maintaining relationships with confectionery clients and prospective clients with the objective of achieving sales revenue and growth according to targets across North America and Canada. The right candidate can be based in Dallas, Texas or even remotely.

Key Responsibilities

• Promote and present a high level and professional image of tna at all times;
• Ensure installations are completed on time and in accordance with all specifications and documentation;
• Carryout audits to existing equipment, perform adjustments and improvements to the line as needed and identify parts to be replaced and provide advice on potential upgrades;
• Provide first, second and third level support, in relation to breakdowns and / or customer queries, responding by either telephone or site visits, promptly;
• Provide training to customers and internally within tna in relation to proper operation, preventative maintenance, and fault finding of tna supplied equipment;
• Responsible for providing routine maintenance and planned services of tna equipment in accordance with schedules;
• Work with Project Engineers in the lead up to installation, ensuring correct layouts and documentations have been received;
• Develop strong professional relationships with all customers and provide feedback to the Sales Team regarding prospective capital investment obtained through such relationships;
• Provide input and feedback to the R&D Team in Sydney, relating to product modifications / faults and developments;
• Assist mechanical engineers with R&D through product trialling;
• Provide support and work closely with the Sales Team and Customers;
• Collate weekly timesheet and present results to the Technical Services Manager;
• Attend and work at trade shows / exhibitions held throughout the year (including some weekends);
• Assist in generating new customer business and negotiated margins on sales;
• Maintain knowledge and awareness of competitors and competitor pricing;
• Liaise with Helpdesk on workloads and manage helpdesk when scheduled;

Managerial & Supervisory Responsibilities

Qualifications, Skills, Knowledge and Competencies

Skills

Experience

Performance Measurements

What do we offer?

The NA Recruitment process

Why work with us?

remote work