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Engineer UpWinston-Salem, NC, US26 days ago
Job type
- Full-time
Job descriptionHave extensive experience with AEP and its capabilities in real-time data processing. Possess a deep understanding of AEP Customer Journey Analytics and its application in enhancing customer experiences. Demonstrate expertise in AEP Adobe Journey Optimizer and its role in personalizing customer interactions. Strong communication skills with the ability to effectively communicate across multiple levels within the organization.
Job Description
Job Description
Ideally- this person needs to be onsite in Winston Salem, NC and will be a strong Techno-Functional professional
Responsibilities
- Lead the design and implementation of technology solutions that leverage AEP Customer Journey Analytics to enhance customer experiences.
- Oversee the integration of AEP Adobe Journey Optimizer to streamline and personalize customer interactions.
- Provide technical expertise in AEP to ensure real-time data processing and decision-making capabilities.
- Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
- Develop and maintain documentation for technology architectures ensuring clarity and accessibility for all stakeholders.
- Conduct regular assessments of technology solutions to identify areas for improvement and optimization.
- Mentor and guide junior team members fostering a culture of continuous learning and development.
- Work closely with the claims and payer teams to ensure seamless integration of technology solutions with existing processes.
- Provide technical support and troubleshooting for implemented solutions ensuring minimal downtime and disruption.
- Stay updated with the latest advancements in AEP technologies and incorporate relevant innovations into the architecture.
- Facilitate workshops and training sessions to educate stakeholders on the benefits and functionalities of the implemented solutions.
- Drive the adoption of best practices in technology architecture and solution design.
Qualifications
Certifications Required
Adobe Certification
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