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Consumer Lending Title & Documentation Specialist
Capitol Credit UnionAustin, TX, US- Promoted
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Texas A&M UniversityTXConsumer Lending Title & Documentation Specialist
Capitol Credit UnionAustin, TX, US- Full-time
Schedule : Shift can change depending on staffing and volume = approximately 8 hours per day normally between the hours of 8 : 00 - 6 : 00 pm, Monday - Friday with 1 hour lunch break, unless arrangements have been made; Saturday if needed. Usually 40 hours per week.
JOB SUMMARY :
As a Consumer Lending Title & Documentation Specialist, you help create the highest level of member service by building lasting relationships with Credit Union members, and co-workers through an environment of Courtesy and Respect and helping each other succeed. This position core responsibilities include serving our members with excellence and delivering great member value, accurately and efficiently processing title work for a variety of loan types, providing support to team members; and achieving established service level standards. Profitable growth with a culture of KAIZEN is required. A Consumer Lending Title & Documentation Specialist must be active in thee-branch success, including service levels, accountability, detail orientation, problem solving, effective communication, teamwork, and initiative.
ESSENTIAL FUNCTIONS :
Routinely performs with a high degree of accuracy completing and submitting appropriate documentation to perfect liens for collateral securing loans with Capitol Credit Union. This includes Automobiles, Recreational Vehicles, Watercraft as well as any non-titled collateral requiring UCC-l filing with Secretary of State. Reviews all title documents for accuracy checking for completeness and signatures on all required parts of forms. Verifies tax, title and license fees are accurate.
Record and release titles in the ELT system Vintek or pull from vault if paper title.
Process daily the Title Control Report in VINtek and correct any non-matched titles, DMV reporting errors and make any corrections necessary to ensure proper lien perfection.
Provide support to sales and processing by researching Title fees in different states to ensure that all information is accurate.
Work loan files to identity errors and assist with correction.
Provide additional support to lending operations team as needed.
EDUCATION :
High school diploma or equivalent.
EXPERIENCE :
Minimum of 3 years banking experience working within a lending setting.
SKILLS / KNOWLEDGE : PHYSCIAL ACTIVITES :
- Ability to sit or stand for 4-8 hours within a given day while conducting member transactions.
- Constantly uses fingers and hands when operating a computer and other office machinery, such as a ten-key number pad or calculator, copy machine and computer printer.
- Ability to hear average or normal conversations and receive ordinary information through verbal communications.
- Average, ordinary visual acuity necessary to prepare or inspect documents or products, operate a computer or other office machinery.
- Lifts, transfers, or moves up to 50 lbs. of coins, teller drawers, equipment, supplies, or other material daily.
- Occasionally moves about, push / pull, climb, stoop, kneel and / or ascend / descend stairs to gather or deliver documents, coin bags, or cash drawers; access or troubleshoot office machinery (copy machine, computer printer); meetings with co-workers; and / or perform related duties.
- Occasional travel to attend Credit Union events or trainings and other business development activities.
WORKING CONDITIONS :
Consumer finance atmosphere located inside a building with no hazardous or significantly unpleasant conditions.
CONCEPTUAL INTELLECTUAL ACTIVITES AND OTHER REQUIREMENTS :