IT Tech
Why Wendy's
TEXT WENDYSTEAM TO 719-245-8368 TO APPLY!
PAY RATE : $17 - $20
This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 182+ locations in nine states and reports to the Director of IT.
What you can expect
- Clear and defined training.
- Career growth.
- WeeCare Childcare Benefits Program.
- Team-oriented workplace.
- Employee Referral Program.
- Other benefits include Medical, Dental and Vision, and 401k.
What we expect from you
Roles and Responsibilities :
- Support users and restaurant locations (our customers) via the phone, remotely accessing user / restaurant workstations with LogMeIn, and onsite visits
- Repair and upgrade computers and laptops as needed. Build and deploy new systems when required
- Install software applications to specifications
- On-call rotation : providing remote and onsite support after normal business hours as needed
- Run and terminate network runs as needed
- Support our digital surveillance environment (cameras, DVRs, etc.)
- Assist the Director of IT with various projects
Core Experience :
- Windows 10, 7, Chrome OS support experience, reinstall OS on laptops / desktops
- PC hardware repair experience
- MS Office Suite Products
- Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience. Demonstrate (explain) IPV4 networks and what the different configuration components mean.
- Desktop / server remote control software experience
- CAT 5e / 6 network and camera cabling, terminating ends, testing, and troubleshooting
- Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom outages
- General knowledge of Battery Backups (UPS), KVM devices, USB switching devices, and Multi-Function printers (scanning / printing)
- Help Desk Ticketing System
Preferred Experience :
- A+ certification
- Point of Sale device / system experience
- Headset / Speed of Service equipment
Non-Technical Skills :
- Team player
- Ongoing willingness to learn and assist with documentation
- Self-motivated
- Comfortable with air travel
- Ability to drive a car, their own car, and has a good driving record
- Outstanding customer service skills
- General knowledge of tools / power tools, ladders
- Ability to lift 50 lbs
- Comfortable accessing building roofs
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