Salesforce Administrator

Software Resources has an immediate, contract job opportunity for a Salesforce Administrator with a major organization in Miami, FL.

Hybrid- 3 days onsite / 2 days remote.

Top Skills :

• 1-3+ years of Salesforce Administration experience
• Experience with Salesforce Lightning
• Experience with Salesforce automation through "Flows
• Bachelor's Degree REQUIRED
• Salesforce Certification preferred
• Experience working between Salesforce and PeopleSoft a plus
• API integration experience preferred
• Salesforce / Zapier integration experience is a plus

Summary :

Salesforce administrator to work with the Department of IT and necessary external constituents in a new Salesforce environment to meet current business needs.

This role is part administrator, part Salesforce analyst and 100% dedicated to our mission. Primarily responsible for the continuous efforts of system enhancements, maintenance, and widespread adoption.

Minimum Qualifications :

• Bachelor's degree in MIS, Computer Science, Computer Engineering, Information Studies, or other technical discipline and 2 years related experience
• 2+ years of previous implementing and administering enterprise class CRM systems as well as a record of partnering with business users to improve processes using best practices and Salesforce and associated technologies
• 1+ years as an admin in a highly complex Salesforce org
• Certification in Salesforce Admin preferred
• Possess a very strong Salesforce service-oriented architecture and integration background
• Experience in customizing Salesforce to meet business needs

Departmental Preferences :

• Knowledge of database structure and entity relationships
• Experience working with senior and C-level leadership
• Strong time and data management ability and proven analytical skills
• Pardot knowledge & experience
• Knowledge and practice of AGILE methodologies and principles

KSA's :

• Experience managing multiple applications in a single org
• Effective customer service and interpersonal skills
• Excellent written and verbal communication skills
• Ability to maintain a high level of professional integrity
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Works well under pressure

Duties :

• Serve as primary system administrator for the Salesforce environment and focus on the institution's use of data towards its mission
• Work with staff, end users and consultants to maintain, enhance, create, and manage necessary workflows rules, data validation and configurations within the Salesforce environment
• Maintain system governance and security user roles / profiles, security settings and access settings, including User Profiles, Role Hierarchy, Sharing Rules and Security
• Assist with the management of web servers, back-end database environments, file sharing services and other technologies as needed.
• Manage Peoplesoft data extraction queries for salesforce integration
• Integrate third party products and tools with the Salesforce environment.
• Stay up-to-date on new Salesforce features and functionality and provide recommendations for process improvements
• Develop and create customized reports and dashboards, as well as document application requirements and field maps for new functionalities
• Formulate test plans, create use cases, and establish protocols ensuring updates / new functionality are thoroughly tested with development team
• Support, analyze, and resolve critical production application issues, as necessary
• Ensure high quality project deliverables and meet project schedule timelines
• Plan for upgrades, seasonal releases and long-term projects in a timely manner
• Ensure consistency of CRM usage conventions, compliance with best practices, and integrity of data
28 days ago