Assistant Studio Manager

The Assistant Studio Manager assists in running all "front of house" fitness studio operations. The ideal candidate has outstanding customer service skills and solid sales experience.

This position will be responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.

ESSENTIAL DUTIES & RESPONSIBILITIES

Achieves daily, weekly and monthly sales and membership goals.

Conducts ongoing audits and recommends action plans to improve effectiveness and efficiency.

Assists in leading, coaching, and developing sales associates while fostering an environment of accountability, mutual respect and collaboration.

Establishes and maintains an effective referral program.

Maintains accurate records using established OTF sales systems.

Conducts telephone inquiries / follow up calls / customer care calls.

Leads OTF studio previews with prospects and / or fitness program holders.

Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.

Guides new hire Sales Associates through a proper three-day training while referring to the Sales Associate Training Guide

Models all studio activities through self-involvement (leading by example).

Trains and mentors subordinates for ongoing success and future growth.

Leads new hires by example while maintaining proper dress code, attitude when talking to members, and other employees

Accurately follows the daily studio cleaning checklist (pre / during / post) shift activities.

Maintains an organized and clean lobby / front desk area.

Processes accurate cash and credit card transactions.

Delivers timely follow up and follow through activities with all prospective clients.

Responds to member requests, inquiries and concerns with a sense of urgency.

Troubleshoots and solves technical issues successfully.

Proper on-boarding of all OTF clients through the use of Client Intake Forms and Agreements.

Works closely with Fitness Team to ensure that processes are fulfilled.

Responsible for attending and participating in all relative OTF training programs.

Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning.

Provides and maintains the highest level of customer service.

Demonstrates a friendly, positive attitude and passion for OTF as a business.

Models and supports OTFs values and culture.

Other duties as assigned by supervisor.

REQUIRED SKILLS & QUALIFICATIONS

Functional computer skills required MS Office basic programs (Word, Excel), Internet, basic computer program software use

Must be a self-starter and always open to feedback to grow themselves and the new hire Sales Associates.

Must have the ability to work a flexible schedule, including evenings and / or weekends

Excellent interpersonal and customer service skills

Solid verbal and written communication skills

Strong leadership skills with demonstrated level of trust in decision making

Ability to identify, analyze, and develop solutions to problems

Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment.

Ability to work and thrive in an ORANGE TEAM environment (Orange is more than a just a color, its an attitude!)

Passion for health and fitness and helping others succeed

Must possess a passion for continuous learning and a strong desire for career growth

Acknowledgement *

I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF).

With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio.

This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling.

OTFF will not receive a copy of my application, will have no control over whether I receive an interview and / or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees.

If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer.

By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.

Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio.

For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly.

For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https : / / www.

orangetheory.com / en-us / privacy-policy.