Director, Premium Audit - Core Operations

Premium Audit Director - Core Operations

Reporting to the AVP of Premium Audit, the Premium Audit Director - Core Operations is responsible for executing departmental strategies, managing operations, and supporting the AVP in achieving organizational goals. This role oversees service delivery, staff development, vendor management, and regulatory compliance within the Premium Audit function. The Director serves as a key resource for insureds and agents, ensuring a high standard of service and alignment with AmTrust's mission, vision, and values.

Responsibilities

Strategic Execution & Departmental Support

Collaborate with the AVP of Premium Audit to implement departmental goals and initiatives.

Translate strategic objectives into operational plans and ensure alignment across teams.

Operational Management

Oversee daily operations to ensure timely and accurate audit service delivery.

Monitor performance metrics and implement corrective actions to meet service level agreements.

Lead and mentor audit support teams, fostering a culture of accountability, innovation, and continuous learning.

Dispute Accountability

Oversee the resolution of premium audit disputes, ensuring timely, accurate, and customer-focused outcomes.

Establish and maintain standardized procedures for handling audit disputes across all lines of business.

Collaborate with regional audit teams to ensure dispute handling aligns with regulatory and contractual obligations.

Monitor dispute trends and root causes to identify opportunities for process improvement and training.

Serve as the escalation point for complex or high-impact audit disputes, providing guidance and final resolution decisions.

Develop reporting mechanisms to track dispute volumes, resolution times, and customer satisfaction metrics.

Vendor Oversight

Oversee relationships with third-party premium audit vendors, ensuring alignment with service level agreements, audit quality standards, and regulatory compliance.

Evaluate vendor performance through scorecards and feedback loops.

Facilitate communication of strategic direction and operational changes to vendors.

Partner with procurement and third-party risk management to manage contracts, due diligence, and risk mitigation.

Develop vendor playbooks outlining roles, responsibilities, and service expectations.

Customer & Agent Relations

Resolve disputed audits and provide support to customers and agents regarding audit inquiries.

Foster strong relationships with internal and external stakeholders.

Market Awareness

Stay informed of industry trends and market demands to guide departmental practices.

Additional Duties

Perform other functionally related duties as assigned by the AVP of Premium Audit.

Leadership Qualities

Strategic Vision : Ability to align departmental goals with broader organizational objectives.

Influential Communication : Skilled in articulating ideas, influencing stakeholders, and fostering collaboration.

Decisive Problem-Solving : Demonstrates sound judgment and decision-making in complex situations.

Change Leadership : Capable of leading through change and driving transformation initiatives.

Emotional Intelligence : Builds trust, demonstrates empathy, and maintains composure under pressure.

Results Orientation : Focused on achieving measurable outcomes and driving continuous improvement.

Collaborative Mindset : Builds strong relationships across departments and with external partners.

Qualifications

Required :

Bachelor's degree from a four-year college or university.

Minimum of 10 years of relevant experience in premium audit or related field.

Proven accountability and ownership of responsibilities.

Strong business acumen and understanding of industry concepts.

Excellent written, verbal, and interpersonal communication skills.

Exceptional organizational skills and attention to detail.

Demonstrated leadership and management capabilities.

Preferred :

Advanced degree or professional certifications related to insurance, auditing, or business management.

Experience with vendor management and contract negotiation.

Familiarity with regulatory compliance in insurance auditing.

Note : This job description provides a general overview of the role and responsibilities. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. AmTrust reserves the right to modify this job description at any time.

Candidates located within a 50 mile radius of an AmTrust office may be required to work a hybrid schedule.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include : Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.