SECRETARY SPECIALIST - 64081276

Secretary Specialist

This position is with the Orange County Department of Health Central Operations. It is a specialized administrative support role that requires independent decision-making and provides essential support to Central Operations and its team members. Key responsibilities include assisting with the operational duties of the various programs supported by Central Operations.

Ryan White Hotline Call Center Responsibilities :

• Answer Ryan White Hotline and manage voice mail : Respond to incoming calls and voice messages, providing information and support to clients.
• Check SCC Clinic voice mail twice daily : Monitor and respond to voice messages left at the SCC Clinic to ensure timely communication.
• Assist with the monthly call list provided by Case Management : Contact clients as per the monthly list to provide updates, reminders, and support.
• Complete SCC and Lab appointment reminder calls : Make reminder calls to clients about their upcoming SCC and lab appointments to ensure attendance.
• Consult daily with the SCC Nursing Supervisor regarding client inquiries : Communicate with the Nursing Supervisor to address and resolve client questions and concerns.

Central Operations Call Center Line Responsibilities :

Administrative Tasks :

Intake Support Responsibilities :

Knowledge of FDOH policies, HIPAA, documentation standards, call handling procedures, and available programs and services. Skill in using multi-line phone systems and electronic / manual systems for accurate data entry and documentation. Skill in professional, courteous verbal communication and active listening. Skill in organizing tasks, managing time, and meeting deadlines. Ability to serve as the first point of contact in a friendly and professional manner. Ability to manage calls efficiently, screen inquiries, and direct them appropriately. Ability to provide accurate information and make appropriate referrals. Ability to maintain confidentiality and follow security and call-handling protocols. Ability to prioritize tasks, work independently, and ensure accuracy. Ability to ensure prompt and effective communication with clients, staff, and partners. Demonstrates knowledge of travel coordination, purchasing procedures, invoice reconciliation, inventory control, and clinical scheduling. Possesses strong organizational, communication, and time management skills, with proficiency in office software and administrative systems. Able to coordinate travel, manage procurement tasks, reconcile invoices, schedule appointments, and maintain inventory with accuracy and efficiency. Capable of adapting quickly to shifting priorities and supporting multiple operational functions across locations. Skill in supporting outreach, administrative tasks, and cross-team collaboration. Knowledge of administrative and clerical procedures and systems. Ability to follow confidentiality and data security protocols. Ability to complete documentation accurately per guidelines. Ability to prioritize tasks and meet deadlines. Ability to work independently with minimal supervision. Ability to identify and correct documentation errors. Ability to assist with special projects and adapt to varying departmental needs. Ability to work cooperatively with multiple teams and meet project deadlines.

The Benefits of Working for the State of Florida : Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including : Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click www.myfrs.com); Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.