Medical Receptionist

Job Description

A fast-paced medical office is seeking a friendly, organized, and detail-oriented Front Desk Receptionist to join our patient care team. This role is one of the first points of contact for patients, helping ensure a smooth check-in / check-out process while delivering exceptional customer service.

Key Responsibilities

Greet, check in, and check out patients with professionalism and accuracy

Schedule appointments and update patient profile information in the EMR system

Verify insurance using phone or online tools and collect copays

Answer phone calls, take messages, and direct inquiries appropriately

Maintain patient confidentiality and ensure all documentation is complete

Escort patients to exam rooms when necessary

Prepare and print forms needed for patient visits

Assist with follow-up appointments and referral scheduling

Support providers by identifying HEDIS-related needs for scheduled patients

Present patient satisfaction surveys and escalate service issues when needed

Participate in daily / weekly team huddles to discuss patient needs

Perform general administrative duties including faxing, emailing, scanning, and record updates

Maintain a clean, organized reception area

Provide superior service and build trust with every patient interaction

Required Qualifications

High School Diploma or equivalent

MediClear Certification or equivalent HIPAA / Privacy training required

Minimum 1 year experience in a medical office, clinic, or similar patient-facing environment

Strong computer skills including EMR experience and basic IT system familiarity

Excellent verbal and written communication skills

High attention to detail with strong organizational abilities

Strong customer service mindset and ability to stay calm under pressure

Ability to multitask and handle a steady flow of patients

Fluent in spoken and written English

Preferred Qualifications

Medical Assistant education or certification (not required)

BLS for Healthcare Providers

Proficiency in Microsoft Office (Excel, Word, Outlook)

Skills Needed for Success

Positive, professional attitude

Strong listening and interpersonal skills

Ability to work efficiently in a team-oriented environment

Ability to deliver accurate documentation and maintain compliance standards

Comfortable with fast-paced clinical operations

Requirements

Assistant