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Sales Operations Manager
Sales Operations ManagerDataDome • New York, NY, US
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Sales Operations Manager

Sales Operations Manager

DataDome • New York, NY, US
21 hours ago
Job type
  • Full-time
Job description

Sales Operations Manager

We're hiring a Sales Operations Manager based in New York City (hybrid : 3 days / week in-office). Reporting to our Lead Revenue Operations Manager (based in Paris), you will own the US sales operating system end-to-end : from our GTM stack and processes, to territory design and expansion motion. You'll be the go-to person for the Sales teams (especially in the US) and a key partner to leadership to scale a predictable, efficient, and data-driven revenue engine.

This is a highly strategic, hands-on role : you'll both shape the roadmap and ship improvements in Salesforce and our GTM stack that compound over time.

Strategic Partner to Sales & RevOps

  • Act as the primary Sales Ops partner for BDRs / AEs / AMs, Leadership in NYC, helping them sell more and better by removing operational friction.
  • Partner closely with the Lead Revenue Operations Manager in Paris on :

Territory & account planning (design, allocation, coverage models)

  • Process optimization across the revenue funnel (lead ? opp ? expansion / renewal)
  • Tooling roadmap & vendor decisions : jointly define the GTM tooling roadmap, evaluate new tools, and decide build vs. buy, ensuring global scalability.
  • GTM experimentation & A / B testing : identify, prioritize, and run experiments (new stages, new SLAs, new outreach tactics, pilot tools) and standardize what works.
  • Data model & governance : keep a consistent global data model (objects, fields, picklists), naming conventions, and documentation, and prevent "US-only hacks" that break global reporting.
  • Pricing, packaging & discounting guardrails : operationalize pricing / packaging decisions, approval workflows, and discounting rules inside Salesforce and CPQ / RCA.
  • Translate business objectives into clear, scalable operating mechanisms (cadences, SLAs, workflows, governance).
  • Challenge the status quo : proactively identify opportunities to increase conversion, velocity, and rep productivity and turn them into actionable projects.

    • Systems Ownership : Salesforce & GTM Stack

  • Be the owner of the Sales team stack, with a primary focus on Salesforce and its connected tools :

    • Salesforce (core + Revenue workflows)

  • Clay, Surfe, Apollo, Outreach, Slack, Gong, Make, Zapier, Dust, DocuSign (and others as we evolve).
  • Design, implement, and maintain scalable architectures in Salesforce (objects, fields, validation, flows) aligned with global RevOps standards.
  • Ensure the US instance of our stack is robust, well-governed, and documented, including permissions, roles, and guardrails.
  • Own the tooling roadmap for the Sales team : evaluate vendors, build business cases, run pilots, coordinate rollouts, and secure adoption.

    • Automations, Integrations & Technical Execution

  • Own and optimize automations and integrations across the GTM ecosystem using Salesforce, Make, Zapier, APIs, and native connectors.
  • Design and maintain Flows, automation rules, and integrations that :

    • Eliminate manual work

  • Keep data in sync and reliable
  • Reduce cycle time and operational risk
  • Ensure all critical integrations are monitored, resilient, and version-controlled, with clear rollback paths and incident playbooks.

    • Process Design & Optimization

  • Build, optimize, and scale revenue processes across :

    • SLAs and handoffs (Marketing ? BDR, BDR ? AE, AE ? AM / CS)

  • Opportunity management & stage definitions
  • Renewals, expansions, and upsell workflows
  • Run continuous improvement loops : map current flows, identify bottlenecks, run experiments (A / B, pilots), measure impact, and industrialize what works.
  • Make sure processes are simple, clear, and documented so new hires ramp quickly and existing reps don't get lost.

    • Deal Desk Partnership

  • Work closely with the Deal Desk Manager to ensure seamless, compliant deal approvals in Salesforce :

    • Align on approval workflows, discounting guardrails, and exception handling.

  • Ensure Salesforce approval processes, RCA / CPQ configuration, and pricing logic support efficient selling without compromising control.

    • Governance, Change Management & Enablement

  • Lead end-to-end change management :

    • Requirements & scoping

  • Design & build
  • UAT & deployment
  • Release notes, training, and enablement
  • Ensure changes are communicated clearly, documented in Notion / Jira, and reinforced through guidance in tools (hints, flows, help text, Looms).
  • Balance speed and control : move fast where it's low-risk, and implement guardrails where it matters (approvals, pricing, data quality, access).

    • What We Look For

  • 7+ years in Sales Operations / Revenue Operations, including experience in B2B SaaS and working with US sales teams.
  • Salesforce expertise is mandatory (admin / config, reporting, automation).
  • Salesforce RCA or CPQ experience and hands-on exposure to Revenue / Quote-to-Cash workflows.
  • Strong experience across our GTM stack : Salesforce, HubSpot, Clay, Surfe, Outreach, Slack, Gong, Make, Zapier, Dust, DocuSign (or comparable tools).
  • Proven track record of :

    • Implementing new tools and processes from selection to rollout and adoption

  • Leading change management in Sales orgs (communications, training, reinforcement)
  • Cleaning up messy orgs and leaving them simpler and more scalable
  • Ability to translate ambiguous sales needs into crisp, scalable processes and systems you're not just taking requests, you're building the GTM engine.
  • Comfortable being both strategic and hands-on : you can talk roadmap with leadership and then jump into Salesforce to build.
  • Nice to have :

    • AI automation / agent experience

  • ACE pipeline management (AWS) experience
  • Excellent communication and enablement skills; you know how to influence AE / AM / BDR leadership and drive adoption across teams and time zones.
  • NYC-based, able to work in-office at least 3 days per week and collaborate effectively with a Paris-based RevOps team.

    • What Success Looks Like

  • Sellers spend less time on admin and more time selling; BDRs / AEs hit SLAs without constant chasing.
  • US pipeline quality, forecast accuracy, and conversion rates improve measurably (lead ? opportunity, stage-to-stage, renewal / expansion).
  • Territories, processes, and tools scale as we grow headcount and revenue without breaking.
  • Salesforce and the GTM stack are seen by Sales as a competitive advantage, not a tax.
  • You're recognized internally as the owner of core GTM workflows and stack for the US, and a trusted strategic partner to the Lead RevOps and Sales Leadership.

    • What's in it for you?

  • Flex Life : Remote, hybrid, & in-office options, including working from our NY office, located in Soho + $500 stipend to help you set up your ideal workspace.

    • Monthly allowance of 50 dollars for people who regularly (hybrid work set-up) come to the office in NYC (at least 10 days per month).

  • Health Benefits : We offer medical, dental, & vision insurance options
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    Operation Manager • New York, NY, US

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