Project / Program Manager, WW Reseller Operations BPR

Project / Program Manager, WW Reseller Operations BPR

Sunnyvale, California, United States

Operations and Supply Chain

Posted : Jun 30, 2025

Weekly Hours : 40

Role Number : 200598392

I imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The Worldwide Business Process Re-engineering (BPR) team is looking for an experienced supply chain professional to partner with our Reseller Operations teams to drive optimization through process, data and technology solutions. This individual will have the opportunity to work on transformational efforts to improve the way Apple services its Reseller and Indirect Channel(s) including analytics, collaboration, and fulfillment execution. The ideal candidate will have deep process re-engineering experience and be self-directed, motivated, and comfortable working in an extremely fast-paced environment. Experience optimizing global supply chain and B2B fulfillment processes and technology is preferred. Flexibility and adaptability are key attributes needed for success. This individual should also have strong analytical, project management and leadership skills to handle a variety of activities and complexities spanning the organization. You are willing to work at both a very detailed and strategic level.

The candidate will be responsible for leading and identifying business process re-engineering opportunities. This role requires a deep understanding of core operations throughout the supply chain to manage complex, global initiatives supporting a wide range of initiatives. Success requires an individual to think strategically, connecting the dots of the bigger picture, as well as being comfortable in the details of the all key deliverables. Candidates must be self-motivated, comfortable working with minimal direction in a global, fast-paced, sometimes ambiguous environment. Successful team members are consummate team player capable of working with cross functional business teams to identify improvements and deliver capabilities that will exceed our customers expectations.

Essential Duties and Responsibilities :

• Act as an advocate for functional teams to define and deliver solution capabilities (requirements, user-testing, etc.) to support the broader Reseller Operations strategies.
• Act as a liaison between the functional teams and IS&T (Information Systems and Technology or Apple's IT organization) to ensure that the business requirements are complete and met by the proposed technology solutions.
• Work with functional stakeholders to define and manage business process and technology roadmaps in support of long-term strategies.
• Manage change. Implement new ideas effectively within the Apple culture.
• Influence decisions and change management through collaboration, leadership and a customer-focused approach.
• Provide functional subject matter expertise and through leadership to help inspire innovation.
• Apply analytical skills to rationalize change.
• Manage complex projects to major milestones.
• Develop project justification proposals, business cases and return on investment estimates; obtain executive approval and funding.
• Gather and synthesize detailed, global business requirements and design specifications.
• Facilitate project-related testing, roll-out, training, and post-mortem work.
• Provide timely updates and elevate critical risks to project, management and senior-executive teams.
• Addresses escalations, quickly assess and develop root cause analysis and problem solution for operations escalations.
• Define and implement KPIs for operational metrics.
• Identify key success measures for projects being implemented.

Minimum Qualifications :

Preferred Qualifications :

Pay & Benefits :

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $142,000 and $214,100, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including : Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.