Dispatcher

Position Summary : The Dispatcher is responsible for coordinating and communicating with clients, homeowners, and the Technicians to maintain the scheduling of all projects.

The Dispatcher's primary duties include but are not limited to :

• calling contact person upon receiving a project from Sales team, client, or Sales Assistant to schedule an appointment for testing
• coordinating and communicating with Field Manager and Technicians to ensure proper scheduling of projects
• communicating and coordinating with Sales Assistant to inform Sales team of status of projects as needed
• sending work orders to Technicians
• creating file folders for projects that have been scheduled
• maintaining project schedule on Titan ES to ensure there are no scheduling conflicts
• following up with all Pending / Unscheduled projects daily
• verifying accuracy of information on work orders with clients
• monitoring and managing Titan ES for accuracy regarding status of jobs
• keeping management and Technicians informed of next day work schedules via daily emails at end of day
• maintaining appointments and approved time off on Palm calendar & emailing to management daily
• checking messages from voicemail system every morning and as necessary
• rescheduling projects as necessary
• answering telephone calls, conveying messages, and responding to emails in a timely manner

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

• Capability to communicate effectively & maintain effective relationships with co-workers and clients
• Exceptional organizational skills with outstanding follow through
• Logical and methodological approach to problem solving
• Ability to work efficiently while maintaining exceptional attention to detail
• Flexible, with the ability to multi-task in a highly demanding, fast-paced environment
• Ability to cooperate successfully as a member of a team
• Computer proficiency with knowledge of Microsoft Excel, Word, Internet, Outlook, & Adobe Acrobat
• Ability to type at least 40 wpm and sit for long periods of time
• Self-starter
• High School Diploma or equivalent

Hours Tuesday-Saturday

10a-7p Tue-Fri, then 8a-5p on Sat)

Pay $20-24 / hr

Desired Skills and Experience

Position Summary : The Dispatcher is responsible for coordinating and communicating with clients, homeowners, and the Technicians to maintain the scheduling of all projects.

The Dispatcher's primary duties include but are not limited to :

calling contact person upon receiving a project from Sales team, client, or Sales Assistant to schedule an appointment for testing

coordinating and communicating with Field Manager and Technicians to ensure proper scheduling of projects

communicating and coordinating with Sales Assistant to inform Sales team of status of projects as needed

sending work orders to Technicians

creating file folders for projects that have been scheduled

maintaining project schedule on Titan ES to ensure there are no scheduling conflicts

following up with all Pending / Unscheduled projects daily

verifying accuracy of information on work orders with clients

monitoring and managing Titan ES for accuracy regarding status of jobs

keeping management and Technicians informed of next day work schedules via daily emails at end of day

maintaining appointments and approved time off on Palm calendar & emailing to management daily

checking messages from voicemail system every morning and as necessary

rescheduling projects as necessary

answering telephone calls, conveying messages, and responding to emails in a timely manner

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Capability to communicate effectively & maintain effective relationships with co-workers and clients

Exceptional organizational skills with outstanding follow through

Logical and methodological approach to problem solving

Ability to work efficiently while maintaining exceptional attention to detail

Flexible, with the ability to multi-task in a highly demanding, fast-paced environment

Ability to cooperate successfully as a member of a team

Computer proficiency with knowledge of Microsoft Excel, Word, Internet, Outlook, & Adobe Acrobat

Ability to type at least 40 wpm and sit for long periods of time

Self-starter

High School Diploma or equivalent

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.