Customer Service Specialist

Job Description

Job Description

Are you passionate about delivering exceptional customer experiences? Do you take pride in solving problems, answering questions, and creating a smooth experience for others, especially in a dynamic, fast-paced environment?

We’re searching for a Customer Service Specialist to join our client’s growing team in Dallas. In this role, you’ll be the first point of contact for residents and prospects, playing a key role in supporting leasing operations, resolving account questions, and ensuring resident satisfaction.

This isn’t your average call center role… You’ll be empowered to take ownership of each interaction and contribute to a truly service-first culture.

About the Company :

Our client is a full-service SFR (Single-Family Residential) platform that leverages the latest technological advances to optimize investor returns and achieve positive outcomes for their residents and communities. With a strong presence in Dallas and beyond, they are committed to respectful resident engagement, operational excellence, and maintaining beautiful homes for thousands of families.

What You’ll Do :

• Deliver best-in-class service to residents and prospects through phone, email, and portal support
• Manage incoming calls with professionalism, empathy, and efficiency — directing inquiries to the right internal contacts
• Assist with online portal use, including account access, ledger questions, and troubleshooting
• Provide smart home account assistance (lock setup, code issues, and app navigation)
• Complete welcome calls and emails to new residents to ensure a smooth onboarding experience
• Collaborate with internal departments to resolve escalated issues with care and urgency
• Stay organized, meet deadlines, and maintain exceptional accuracy across all tasks
• Contribute to a positive, proactive, and resident-focused office environment

What You Bring :

Equal Opportunities and Other Employment Statements :

Our client is deeply committed to building a workplace and community where inclusion is not only valued but prioritized. They take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect and to recruit, develop, and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship.

Ready to Apply?

If you're ready to bring your customer service skills to a team that values precision, people, and performance, apply today!

Want to learn more about 512Financial? Check out our Recruitment and Talent Acquisition Page! If you have any questions, please reach out to us here : https : / / 512financial.com / contact /

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