Assistant Manager

Job Description

Job Description

Officina [oh

• fee
• she
• nah], or “workshop,” is an Italian-inspired culinary collective from Chef Nicholas Stefanelli of Michelin-star Masseria. Officina is the realization of Chef Stefanelli's career-long dream to bring the very best of Italian gastronomy together under one roof.

In terms of both cuisine and service, our standards are high – and so are those of our guests.

In the kitchen, everything is created from scratch, with great attention to detail, including bread service and all ingredients supporting the cocktail program; we also practice whole animal butchery. Our front-of-the-house team provides seamless service to our guests with knowledge and warmth. We are always looking for individuals who value the importance of hospitality and creating exceptional moments for our guests.

Officina is seeking an Assistant Manager to support and maintain the service and standards of the day-to-day operations of the restaurant. Candidates must possess a strong work ethic, professionalism, and a passion for food and service with an emphasis on guest satisfaction and relations. You will be working closely with the GM in order to organize, support, and ensure that all operations are in order and compliance.

We offer our family a healthy work-life balance, benefits, and an enriching work environment. We invite you to join our growing creative and passionate team of hospitality professionals at Creative Food Group.

Requirements :

Fluent in speaking, writing and reading English

At least 3 years of experience in a similar role or a management position

Interpersonal skills with both guests and personnel team members

Preferred Qualifications :

4+ years of management experience in a restaurant environment or hospitality

Demonstrates the ability of being organized and willingness to learn

Experience with utilizing different necessary softwares like Google Suites, POS systems, reservations, scheduling, payroll, etc.

Comfortable and experienced with private events

Extensive knowledge in Italian culture, cuisines, and alcoholic beverages

What we expect from you :

Ability to act with integrity, honesty, and knowledge that promote the culture, values, and mission of Officina

Extensive knowledge and experience in the restaurant industry

Passion to provide top-level hospitality to guests

Ability to work under pressure

Ability to lead a team of people and manage

Genuine desire to work in a team environment

Superior communication skills

Excellent problem-solving skills

Excellent problem solving skills

Excellent communication and organizational skills

Willingness to work in a team environment

Ability to work in a fast-paced environment

Attention to detail

Key Responsibilities :

Complete basic HR functions (hiring, training new employees, check references)

Make weekly schedules for employees and communicate that with all employees

Facilitate team-building activities

Delegate to staff but facilitate and cultivate an inclusive and respectful work environment for staff and guests

Communicate with culinary team and other heads of departments when necessary

Ensure the productivity of team members in both back and front of house

Greet and accommodate guests requests

Ensure service standards are top-notch

Find room for improvement in all aspects, especially service and customer satisfaction

Monitor and adhere to safety and hygiene standards and procedures

Investigate and resolve customer complaints

Physical Requirements :

Ability to stand and walk for extended periods of time

Ability to squat, crouch, bend over

Ability to lift up to 25 pounds

All employees are to maintain a neat and well-groomed appearance (specifics will be provided)

Creative Food Group strives to cultivate an inclusive work environment and is proud to celebrate diversity within our ranks. We are Equal Opportunity Employers and provide equal employment opportunities to all applicants for employment without regard to color, race, gender identity, age, disability, religion, sexual orientation, national origin, genetic information, marital status, or status as a covered veteran in accordance with applicable law.

All interested energetic team-players looking to continue their personal and professional growth in a young, hungry, and growing hospitality company that feel they meet the qualifications above, are encouraged to apply.