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Bakery Shift Leader
RESPONSIBILITIES :
- Ensure positive guest and team member experience. Responding & addressing guests who are dissatisfied with service and / or product.
- Communicating to the team’s product offerings, new company initiatives and general updates about the bakery
- Driving product sales by creating a strong partnership with culinary team to make sure the guest experience is above expectations
Operations focused : Managing daily communication log, meal breaks, food safety and COVID procedures
BENEFITS & PERKS :
- Flexible work schedule
- Free non-slip shoes (annually!)
- Birthday month PTO with complimentary cake
- Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
- Medical, dental, vision insurance
- Vacation, 401k, FSA
- Pet rescue reimbursement and pet insurance
- Flexible return to work schedule for maternity leave
- Generous discounts to all our delicious desserts!
QUALIFICATIONS :
- Two years of experience in a customer service environment preferred
- Previous quick service food handling experience in either the hospitality or food and beverage industry a plus
- Excellent verbal and written communication skills
- Ability to adapt to a flexible schedule according to business needs
- Must have reliable transportation
PHYSICAL REQUIREMENTS :
- Frequent walking, kneeling, bending and reaching overhead
- Able to stand for extended periods of time
- Must be able to lift, move and carry up to 50 pounds
EDUCATION :
- Associates or Bachelors degree with a focus in Business or Hospitality preferred
- High school diploma or GED required
LANGUAGE SKILLS :
Must be able to speak, read, and write English
OTHER :
- Ability to work flexible hours, including weekends and holidays, as needed
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