Account Manager
The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product.
This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
Responsibilities
- Work cross-functionally within the company to communicate with all stakeholders in customers' success
- Create and maintain relationships with customers to better understand and achieve their needs
- Make visits to our customers to identify opportunities for growth within our platform
- Manage all reporting about the health of customers' accounts
Qualifications
- English Level B2 or Above
- Contact Center industry Experience
- Previous account management experience
- Knowledgeable in process improvement strategies
- Articulate and well accustomed to a client-facing role
- Team leadership, interpersonal, verbal, and written communication, and analytical and presentation skills are required.
- Candidate must possess time management decision-making, problem-solving, and negotiating skills
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