Deli SupervisorFarmshop Santa Monica • Santa Monica, CA, US
Deli Supervisor
Farmshop Santa Monica • Santa Monica, CA, US
6 days ago
Job type
- Full-time
Job descriptionShare the daily update sheet (DUS) to the market employees Be the central voice and point of contact for the island, ensuring smooth transitions and communication between AM and PM teams Keeping up to date with all the team to ensure any issues are understood and dealt with quickly and appropriately In regular contact with the market managers, keeping updated on news, goings on and any issues that need to be dealt with. Organize the signage, requesting any signs to be made or printing if customer support is not available to assist. Ensure the cases are kept to pre-assigned visual standards. Re-fill displays regularly to ensure they are fully stocked Ensure we have all the supplies required for the Farmshop aesthetics Train the teams on correct displays and product mapping Receiving and ordering Island cheese & meat products, ensuring they are stored safely and in their appropriate areas. Maintaining island time and temp logs for the butcher case, cheeses, charcuterie, hot food, and cold case. Inputting these into the appropriate spreadsheets, identifying any issues and communicating with the market managers if these issues cannot be resolved. Receiving and ordering of Island supplies Developing a positive working culture and environment, where we encourage through passion for the food, produce and experience we are providing. Mentoring & training of new and existing employees to a consistent standard Monitoring teams performance with specific attention to customer service, food safety and food quality. Leading by example, with regards to customer service and standard operating procedures Helping to create a best in class Californian Cheese Program Handling and preparing cheeses Maintain cheese log, including the producer, style, region and selling points Creating the restaurant cheese menu, with tasting notes, pairings and producer information. Communicating and coordinating with the restaurant to ensure everyone has the information they need. Creating stand alone cheese demos with the market island team. Cheese training for all the team, particularly the restaurant cheese menu. Maintaining and updating the cheese bible Maintaining relationships and ordering : Gourmet imports, GFI order / cheese, WBC cheese order Helping to create a best in class Californian Butchery Program Maintain standards across the butchery case, products, aesthetics and HACPP / food safety Handling and preparing products for the case - trimming, boning out, tying Maintaining monitoring log - temperatures, times, expiration Upholding defined butchery case aesthetics Managing the daily inventory and ensuring expired products are utilized with pre-determined destination - i.e. hanger steaks to restaurant, vacuum pac and send to hot prepared food chefs, etc. Training and managing vacuum packing as per Butchery Programme Flow Assisting restaurant and hot food chefs with butchery requirements Maintaining proper labeling of products Maintaining product details (3 word selling notes, cooking method, provenance, allergens) and training these to the island team. Previous experience in a food service or customer service role preferred. Knowledge of food safety and sanitation practices. Excellent communication and interpersonal skills, with a friendly and positive attitude. Ability to work efficiently in a fast-paced environment. Flexibility to work a flexible schedule, including weekends and holidays.
As the leader of the Market Island, you will be responsible for driving the operation and development of our market to achieve excellence and a reputation as California’s best. Your focus will be on enhancing every aspect, including cleanliness, customer service, product display, and food quality, with a customer-centric approach. Building strong rapport with the team and fostering a positive work environment where everyone can thrive will be central to your role.
Key Responsibilities :
Management & Monitoring
- Responsible for the HACCP, food safety and cleanliness of the island. Keeping track of updated processes, products and ensuring all staff are operating safely.
- Leading guest relations, ensuring customers are looked after properly as per the Farmshop “way”.
- Assist in-house customers with special orders, going above and beyond to provide an exemplary customer experience.
- Supporting the team in any way necessary, setting the team up for success.
- Monitoring all the teams logs, ensuring all the checklists and tasks are completed.
- Completing daily reviews of all island logs and paperwork
- Updating butcher, cheese and temp / time logs
- Leading monthly inventory
Communication
Displays
Product Management
Training & Development
Cheese Program
Butchery Program
Qualifications :
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Deli • Santa Monica, CA, US
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