JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB :
The Territory / Rep Assistant will facilitate the flow of information from the field to the office in all customer service, WTI, OLI, Warranty and Sales operations. This is a part-time position.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Interface with customer service to obtain information necessary to ship orders.
- Interface with WTI GS to obtain information to begin and bill orders.
- Interface with the Warranty Department to solve problems and get warranties issued.
- Work with OLI to comb through records looking for more possible work.
- Follow up on all expired warranties and TremCares to expand regional effort on renewing these services.
- Work with the sales representative(s) to create territorial marketing efforts.
- Sales and Market research and investigation on select topics for select sales representatives.
- Create and maintain a database of jobs, references, photos, etc.
- Interface with IT to create and maintain a social media presence for Sales Rep.
- Interface with and help the National Sales Office Manager gather information when requested.
- Other various projects assigned by the Sales Rep, as requested.
EXPERIENCE :
Four to seven years related experience and / or trainingMust have prior experience in sales support performing a variety of administrative dutiesSKILLS AND ABILITIES :
Associate degree or equivalent from two-year college or technical school.Four to ten years' related experience and / or training in similar role.Strong interpersonal skills.Strong computer skills using MS products.Excellent organizational skillsAbility to work independentlyMust have excellent communication and customer service skills, as well as experience dealing with a sales force daily.Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.