Digital Project Manager - Client Services & Digital Marketing

Join an Award-Winning Digital Agency in Murfreesboro, TN. JLB is an award-winning digital marketing and web design company dedicated to helping businesses thrive online. We're looking for a skilled, people-first Project Manager to join our team and serve as a strategic liaison between our clients and production teams.

This role is ideal for someone who enjoys client interaction, organization, and problem-solving , and who can manage multiple digital marketing projects with a calm, proactive, and confident demeanor. You'll be onboarding clients, managing design retainer requests, and overseeing SEO and digital campaigns, ensuring work moves smoothly from kickoff through delivery.

This is not a hands-on execution role, but rather a client-facing project coordination role where your communication skills, understanding of digital strategy, and ability to manage expectations are key.

Responsibilities :

• Facilitate onboarding of new digital marketing clients and guide them through services such as SEO, Google Ads, and Google Business Profile optimization.
• Serve as the primary point of contact for ongoing client communication, acting as the bridge between clients and internal production teams.
• Manage and organize design retainer requests, ensuring deliverables are clear, on-brand, and assigned appropriately.
• Track project progress using task management systems and proactively communicate status updates.
• Troubleshoot issues, resolve client concerns, and keep conversations productive : even under pressure.
• Collaborate with SEO specialists, content writers, designers, and developers to ensure aligned execution on campaigns and deliverables.
• Participate in team meetings, report on account health, and help identify opportunities for upsell or service improvement.
• Assist with occasional website project management (content collection, page structure planning, feedback consolidation).
• Maintain records in CRM and project tracking tools.
• Other duties as assigned.

What We're Looking For :

Why JLB?

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