Patient Account Representative

Patient Account Representative

The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. This candidate should have a solid understanding of the Revenue Cycle as it relates to the entire life of a patient account from creation to payment. The representative will need to effectively follow-up on claim submission, remittance review for insurance collections, create and pursue disputed balances from both government and non-government entities. Basic knowledge of Commercial, Managed Care, Medicare and Medicaid insurance is preferable. Schedule : 8 : 00am-4 : 30pm MST - CANDIDATES MUST SIT IN MST OR CST

Job Description :

• Researches each account using company patient accounting applications and internet resources that are made available.
• Conducts appropriate account activity on uncollected account balances with contacting third party payors and / or patients via phone, email, or online.
• Utilizes all available job aids provided for appropriateness in Patient Accounting processes.
• Documents clear and concise notes in the patient accounting system regarding claim status and any actions taken on an account.
• Problem solves issues and creates resolution that will bring in revenue eliminating re-work.
• Updates plan IDs, adjusts patient or payor demographic / insurance information, notates account in detail, identifies payor issues and trends and solves re-coup issues.
• Access payer websites and discern pertinent data to resolve accounts.
• Identify and communicate any issues including system access, payor behavior, account work-flow inconsistencies or any other insurance collection opportunities.

Additional Skills & Qualifications :

Experience Level : Intermediate Level

Pay and Benefits : $19.50 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type : This is a fully remote position.

Application Deadline : This position is anticipated to close on Oct 16, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.