Business Office Supervisor

Business Office Supervisor

Under general supervision, is responsible for daily supervision of business office staff performing duties such as appointments, check-in / check-out, patient registration, referrals, review of claim queues, medical records, etc. Duties include but are not limited to coaching, motivating, staffing, evaluating, and training staff. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Essential Functions :

• Manages, trains, coaches, develops, and supervises a variety of front and back office staff and / or HIM staff in a busy outpatient clinic.
• Ensures business processes and protocols are followed in the business office and medical records areas.
• Meets staffing requirements as determined by the clinic management team, in a manner that effectively and efficiently meets the needs of the providers and patients.
• Builds communication and teamwork by holding regularly scheduled staff meetings to communicate clinic and / or organizational information.
• Remains knowledgeable concerning policies and procedures, and interprets and implements changes accordingly.
• Maintains records of attendance, on-going evaluation, time off requests, and counseling.
• Interviews prospective employees and communicates with Human Resources throughout the hiring process.
• Works with Staff Development to coordinate new hire training for new employees.
• Coordinates on-site training for new and existing staff members.
• Participates with management team in developing and working towards individual clinic goals.
• Evaluates staff performance and provides regular feedback to the staff.
• Coordinates with the Clinic Manager and Human Resources to provide and document counseling or discipline, as appropriate.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.

Other Duties and Responsibilities :

Qualifications :

Education and Experience :

Required : High school diploma or GED. Two (2) or more years of experience working in the office of a clinic or similar healthcare related setting.

Preferred : Supervisory or lead experience.

Knowledge, Skills and Abilities :

Certificate / License : None

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.