Employee Relations Specialist

Position Summary

An Employee Relations Specialist plays a vital role within the Lids Human Resources Department and is responsible for timely responses and resolutions of internal investigations covering a variety of employee matters. This position primarily supports our retail locations throughout the US. As an Employee Relations Specialist, you will be a key partner to our District Sales Managers, as well as other corporate and field partners, for issues needing HR guidance.

Principle Duties and Responsibilities

• Conducts prompt, thorough, and detailed investigations into employee concerns and recommends appropriate actions based on findings through AllVoices Case Management System.
• Serve as a subject matter expert on company policies, procedures, and practices, providing interpretation and advisement on policy and disciplinary matters.
• Coaches, counsels and guides managers on performance and misconduct matters, ensuring consistent application of disciplinary action.
• Manages and tracks employee documentation related to progressive steps of discipline.
• Ensure the timely and accurate processing of employee lifecycle changes (e.g., hires, transfers, promotions, separations), using the company's HR Information System (HRIS).
• Stays abreast of federal, state, and local employment laws and regulations to ensure compliance in all employee relations practices and communicate relevant changes to stakeholders.
• Provides timely responses to employees and managers on employee relations matters, policies, procedures, and applicable laws and regulations through the HR ticketing system.
• Participates in the development of Employee Relations team and HR department projects and goals, ensuring alignment with departmental and organizational objectives.
• Assists in monitoring employee relations case and investigation trends to develop proactive solutions.
• Recommend new approaches, policies, and procedures to drive continuous improvement in departmental efficiency, effectiveness, and employee relations practices.
• Collaborates with management and HR leadership by providing information that leads to proactive solutions or action plans that impact policies, processes and procedures.
• Supports the delivery of Talent Development programs such as New Hire Orientation and compliance training.
• Other duties as assigned.

Additional Principal Duties and Responsibilities

Job Required Knowledge & Skills

• Bachelor’s degree in Human Resources, Business, Communications or related discipline required.
• Minimum of 1 year of direct employee relations experience, including conducting investigations, providing policy interpretation, coaching managers, and supporting disciplinary and performance management processes.
• Strong interpersonal skills and the ability to communicate verbally in a clear, audible, and grammatically correct manner primarily over the phone and through email.
• Ability to build effective working relationships with remote business partners; ability to work closely with people of diverse cultures or backgrounds.
• Proven ability to work independently, manage one’s time and complete multiple projects/tasks simultaneously.
• Meticulous organizational skills necessary to document detailed information, prioritize workload, meet deadlines and goals, and provide timely resolutions.
• Experience in multi-state and Canadian employment laws and practices a plus.
• Ability to maintain a high level of confidentiality.

Preferred Job Required Knowledge & Skills

Education