Customer Service Sales Representative - CSSR

Job Description

Job Description

About Us :

At The Henderson Agency, our mission is to serve our community with integrity , education , and understanding . We believe in truly helping people by asking the right questions , translating complex insurance language into plain English, and focusing on the real issues that matter to our clients.

Job Overview :

We are seeking a dedicated Customer Service Sales Representative who is passionate about helping others and providing exceptional support. As the face of our agency, you'll be responsible for ensuring each customer feels understood, informed, and supported throughout their insurance journey.

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Life Insurance

Hands on Training

Responsibilities

Responsibilities :

• Deliver outstanding customer service via phone, email, and in person
• Clearly explain insurance coverage and policy details in everyday language
• Ask the right questions to identify client needs, resolve concerns, and cross sell products.
• Process policy updates, billing inquiries, and claims support
• Maintain accurate client records and follow up on outstanding issues
• Support agency sales and service operations as needed

Requirements

Must complete personally assessment & questions to be considered.

Qualifications :

What We Offer :