Employee Benefits Service Operations Leader

Employee Benefits Service Leader

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking an Employee Benefits Service Leader to join our growing team in Fort Lauderdale, FL.

The Service Operations Leader provides overall oversight of the Service operational functions, leads the Service team, manages a book of business, and supports the Benefits Leader on department projects and initiatives. The Service Team Leader is also responsible for maintaining, updating, and delivering ongoing procedural training. The individual must possess a strong working knowledge of health insurance processes, compliance, and markets.

How You Will Contribute :

• Lead a team consisting of 1-15 operations teammates.
• Develop and maintain operational workflows, procedures, controls and training for the Service Operations Team.
• Lead interviewing and hiring, developing teammates, delivering performance feedback, and teammate exits.
• Serve as final escalation contact for all operations matters.
• Oversee, adapt, and modify core deliverables and projects to keep in line with industry trends, with overall goal of increasing client understanding.
• Monitor teammate work allocation.
• Partner with Marketing teammates to provide insight and recommendations in overall marketing strategies.
• Provide recommendations to clients on employee benefits program.
• Explain work products internally to teammates and externally to clients as needed.
• Oversee and develop training and cross training of new hires and BIT staff on the Operations Service team's function, responsibilities, and subject matter.
• Manage a book of business consisting of assigned clients' employee benefits programs.
• Drive day-to-day client relationships.

Licensure and Certifications :

Skills and Experience to be Successful :

Teammate Benefits & Total Well-Being :

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".