Field Service Technician

Job Description

Overview

Get Hired, Get PAID!

Now offering a $1,500 sign-on bonus for all direct service positions! $500 payable on first paycheck following start date and additional $500 increments paid at 3 months and 6 months!

Employee must hit 3 months and 6 months of hire to receive additional pay-outs)

Are you mechanically inclined and passionate about technology? Do you enjoy solving problems and helping people?

Join us at Konica Minolta as a Field Service Technician!

We partner with our clients to design the Future of Work by managing and enhancing their printing equipment capabilities, improving their cyber security, optimizing cloud data functionality, offering managed print, IT and automation services, and so much more! This is a great opportunity to learn new technologies while growing your career with an industry leader.

Paid training is provided!

What We Offer :

• Hands on and computer based training on current and upcoming technology products & services
• Exposure to IT networks and services with career growth opportunities
• Competitive car allowance program and paid mileage
• Company provided laptop and phone
• An inclusive and flexible workplace environment that highly values sharing of new perspectives.
• Comprehensive benefits package including paid holidays, vacation, and sick time, medical / dental, 401k, employee assistance and tuition reimbursement programs.

Responsibilities

• Visit client sites within assigned territories / accounts for troubleshooting, diagnosing and resolving maintenance / repair of multifunctional office equipment to include complex disassembly, cleaning and replacement of individual parts, reassembly, testing and adjustment
• Troubleshoot equipment to determine the cause of malfunctions and estimate parts and labor for repair; research the current cost of replacement equipment and recommend repair or replacement of the equipment
• Set up and prepare new copier / fax / scanner equipment for install
• Ensure a high level of customer satisfaction by responding to service calls in a courteous and timely manner
• Manage inventory accurately for tools, parts and supplies in vehicle stock to include projecting usage to ensure appropriate equipment is on hand to meet customer demands
• Resolve at least 85% of service calls without assistance upon completion of training and territory assignment
• Maintain current technical knowledge and continuously expand knowledge of new technology and equipment
• Meet call quality and total calls per day expectations and "first call" time requirements as outlined by the Service Department
• Refurbish used equipment, including cleaning and repairing
• Provide sales support as required
• Complete and submit invoices and expense reports accurately and in a timely manner
• Perform an average of 4.5 service calls per day
• Project a professional company image in daily interactions with customers
• Assist with warehouse duties and other responsibilities as required
• Perform other related duties as assigned

Qualifications

2-4 years of experience related to technical / repair of business equipment.

A+ and / or N+ Certification a plus.

Applicants must possess some knowledge of computers and electronics, Computer / Digital Technology or related fields.

Scope of Model Knowledge : BandW digital copier, printer and fax repair.

Skilled on 4 segments and low-end color copiers, preferred.

Must have reliable transportation and a valid driver's license

Position requires use of personal car which is eligible for vehicle maintenance compensation program

About Us

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world.

The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace .

The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services ( All Covered ), intelligent information management, managed print services and industrial and commercial print solutions.

Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category.

Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list .

The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series .

Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list .

Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook , YouTube , LinkedIn and Twitter .

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.