Loss Prevention Manager

Omni Charlotte Hotel Job Posting

The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte's financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district. Omni Charlotte's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match.

Job Description

Omni Charlotte Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off after 90 days, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you'll love working with the Omni Charlotte Hotel apply today! To assist with the accountability of overall safety and security of the Hotel while providing exceptional levels of guest service. Responsible for the daily operations of the Security Department, including protection of hotel guests, associates, and property.

Responsibilities

Responsible for planning, evaluating, organizing, recruitment, training, and directing the activities of all Security associates. Monitors & drives appropriate compliance levels of all Omni Hotels Life Safety Programs, training, policies and procedures. Reports identified deficiencies to the Director of Rooms and collaborates with the Engineering department regarding safety concerns. Reviews all reports completed by security associates to ensure accuracy and timely submission. Reports all observed hotel property deficiencies and safety hazards. Ensures thorough and complete investigation for all incidents incurred by guests and associates (i.e. losses, thefts, accidents). Maintains surveillance procedures throughout the property. Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Director of Rooms and Engineering. Monitors all traffic in the lobby, restaurant, restrooms, parking area, bars, and back of the house area. Ensures that all hotel service levels are maintained, and provides assistance when necessary. Acts as the hotel representative when resolving guest problems and concerns. Ensures that all details of guest situations are documented and communicated to appropriate department personnel. Ensures follow-up communication and appropriate documentation with necessary departments to ensure hotel property deficiencies and safety hazards are resolved. Ensures that all Security equipment (uniforms, push to talk radios, cameras) are kept in good working condition. Periodically inspects exterior of building. Participates, leads, and conducts monthly Safety Committee meetings and ensure follow-up on any issues. Ensures the training of all Security / Operations associates in First Aid / CPR. Coordinates associate locker inspections and bag checks. Monitors First Aid Kits throughout the Hotel. Distributes Daily Hotel Incident / Accident Log to EC Committee. Conducts monthly Fire extinguisher inspections, and hotel fire drills in partnership with the Engineering department. Understands all emergency procedures and is able to execute processes during times of emergency.

Qualifications

Must have 4+ years experience in Loss Prevention / Security Management role. Experience in Loss Prevention / Security in an upscale business establishment and / or downtown city hotel preferred. Must be First Aid and CPR certified as a Red Cross Instructor so as to facilitate training of hotel staff. Able to maintain confidentiality and exercise sound judgment when handling sensitive matters. Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. Demonstrate highly developed customer service skills with strong attention to detail. Must be conversant with OSHA guidelines and workplace safety standards. Experience preventing loss, incident reporting and interacting with high profile clientele. Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment. Must have the ability to delegate, effectively train and coach a team with diverse talents. Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy. Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook. Maintain a professional business appearance, attitude, and performance. Must have a flexible schedule and be willing to work evening shifts, weekends, and holidays. Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone / computer for an extended period or for an entire shift. Must be able to work indoors / outdoors in extreme temperatures assisting with supervision of pool activity as assigned.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Poster and the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.