Hospital Jobs in Charlotte, NC

Job Description

Job Description

Location : Gaston, Durham, and Mecklenburg Counties

Position SummaryThe Hospital Engagement Specialist is responsible for in-person outreach and screening of identified members experiencing transitions in a hospital or facility setting, which may include, inpatient, emergency department or hospital-based specialty services.

An experienced and energetic communicator, the specialist is focused on deepening program participation as well as making members aware of CCNC (Community Care of North Carolina) (plan) programs and offerings and facilitating connections to CCNC Care Management services and the member’s assigned Primary Care Provider.

The Hospital Engagement Specialist interacts with members, providers, and other staff to initiate program interventions, document activities, and refer risk appropriate members to professional staff according to protocols. The candidate for this position must have a disposition towards good customer service, cultural awareness, be assertive without being aggressive, and always maintain a professional demeanor. Essential Functions

• Conduct In-person outreach to identified and referred members focused on engaging members with care management services.
• Receive / retrieve and manage referrals from data reports; clinical care management team members, PCP (Primary Care Provider), or other service providers for efficient screening and linking members with care management.
• Emphasize linkage to their primary care provider or other involved care team members or specialties
• Ensure that discharge instructions, discharge summaries, and discharge medication lists (as applicable) are available for the Care Management Team to utilize
• Work as a liaison between the hospital team and / or specialty providers, CCPN providers, & CCNC CM to facilitate communication and optimal hospital stay, and timely transitions
• Complete and document member screenings tools and refer clinical needs to the most appropriate clinical care management team member for assessment and follow up.
• Coordinate with discharge planners, strive to ensure appropriate post discharge appointments are booked at the time of discharge.
• Schedule members for face-to-face or telephonic encounters for care management follow up.
• Meet monthly productivity and role expectations.
• Complete all assignments within the expected timeframes.
• Notify supervisor promptly of any issues with receiving or sending referrals, making timely care management assignments, or issues with carrying out any other duties assigned.
• Collaborate with the Care Team to address barriers and create efficiency with processes.
• Abide by department guidelines, company policies, and HIPAA regulations.
• Perform all other duties as requested.
• Attend departmental and corporate meetings.
• Understand and uphold CCNC goals, objectives, and standards.

Qualifications

Knowledge, Skills, and Abilities

Working Conditions