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Workforce Management Analyst

VirtualVocations
Saint Louis, Missouri, United States
Full-time

A company is looking for a Workforce Management Analyst.Key Responsibilities : Monitor and maintain agent adherence across multiple lines of businessCoordinate off-phone agent activity schedulingAssist with reconciling and approving payroll hours for supported lines of businessRequired Qualifications : Bachelor's Degree or equivalent combination of relevant background and work experience2 years of call center experienceExperience in call center monitoring, staffing, and schedulingExperience with Workforce Management or other WFM softwareProficiency in NICE WFM system and Microsoft Office Suite

8 hours ago
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