Federal Data Center Technician – San Antonio, TX - TS/SCI Full Scope Poly

Data Center Technician needed for a direct-hire opportunity with SOC’s client to work in San Antonio, TX.

Active Top Secret / SCI Clearance with Full Scope Polygraph is required!

Shifts :

• 3 Days a Week - 12 Hour Shift, (Monday - Tuesday - Wednesday) with 4 Hours Remote Work
• 3 Days a Week - 12 Hour Shift, (Wednesday Thursday - Friday) with 4 Hours Remote Work

Responsibilities

• Ability to effectively communicate and answer customer inquiries.
• Break-Fix troubleshooting experience a must
• Provide exceptional customer service and resolutions in a time-efficient manner.
• Excellent problem-solving skills.
• Active listening and strong communication skills.
• Ability to adapt and work well in a Data Center environment.
• Resolve customer challenges and provide accurate and definitive information
• Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas / customer groups.
• Integrate technical knowledge and business understanding to create solutions for customer.
• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
• Mentor / consult with team members, other organizations, customers, and vendors on complex issues.
• Act as a consultant in service delivery business, technology, industry or specific application.
• Resolve technical and some business incidents independently.
• Mentor / assist less-experienced team members on complex incidents.

Qualifications

• US Citizen, TS / SCI Security Clearance with Full Scope Poly Required
• Bachelor's degree preferred or Associate degree holder (technical field)
• Direct, Data Center experience, 3+ years.
• Fluent in English, both written and verbal.
• Technologically savvy, excellent use of systems.
• Quick learner.
• Excellent communication skills, verbal and written.
• Experience with ServiceNow, Nlyte and Jira a big plus
• In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.
• Anticipate Customer needs, develop proposed solutions, and build consensus.
• Provide Mission Critical customer recommendations to improve processes.
• Experienced knowledge of change management process and tools in complex environment.
• Minimum 2 to 3 years working experience in related fields desired.

In compliance with the Equal Pay for Equal Work Act, the salary range for this role is $, - $ ,. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Employment Pre-requisites

The following requirements must be met to be eligible for this position : Successful completion of a background investigation, and drug urinalysis.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer,