SAP Technical Quality Manager - South MU

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better.

How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

As the TQM, you will :

• Lead Premium Engagement program
• Support or execute analysis of customer situation / requirements, including business requirements, program / project, IT, transformational, architecture, development, infrastructure, and operational topics
• Support or execute engagement planning of Premium Engagement services to customer situation / requirements, solutions, create a value proposition, secure customer alignment, including working with the account team, expert engagement engineer, solution or industry experts, partners, executive sponsors, or delivery support teams
• Support engagement quality and execution of Premium Engagement services, including governance, top issue / escalation management, executive reporting & presentations, resource staffing, contract management, and services delivery
• Execute engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops

What you bring

• Strong SAP business and technical solution architecture expertise.
• 5-8+ years of experience with SAP’s Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies.
• Experience with SAP HANA, S / 4 HANA, or SAP Business Technology Platform preferred.
• SAP project management, value management, and quality management practices
• Experience leading design, implementation, and change management projects
• Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience
• Experience working with c-levels, senior leaders, influencers, and trusted advisors
• Strong facilitation, negotiation, and de-escalation skills
• Bachelor or Master’s STEM Degree : Science, Tech, Engineering, Math or equivalent experience in the field of technology

Meet your team

SAP Technical Quality Manager is a key member of the Customer Success organization and works with customers with Premium Engagement contracts and is responsible for the overall delivery of contracted services

NATQM

CSSNA

SOUTHMUNA

ICC24

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

At SAP, you can bring out your best.