Systems Management Analyst

Passionate about precision medicine and advancing the healthcare industry?

The Systems Management Analyst must have knowledge of managing a virtual desktop environment, operating systems and deployment, systems management and patch management applications, and storage technologies.

They will be a hands-on resource responsible for being the primary support of our company’s VDI solution, as well as assisting the Enterprise Infrastructure team with the management of end devices.

As part of the Enterprise Infrastructure team this individual will assist in new project initiatives, device deployments, and infrastructure management.

ESSENTIAL FUNCTIONS

• Work with stakeholders to identify business needs and translate to technical solutions
• Balance break / fix work and project work to help drive key Enterprise Infrastructure objectives
• Open and effective collaboration between Enterprise Infrastructure and Information Security teams to ensure technical solutions meet security, regulatory, and compliance requirements
• Design, implement, and maintain virtual desktop infrastructure solutions based on business requirements. This includes selecting appropriate virtualization technologies and hardware components for optimal performance and scalability.
• Monitor and optimize the performance of VDI environments, including resource utilization, network latency, cost optimization, and user experience.
• Diagnosing and resolving issues related to VDI infrastructure, virtual desktops, and associated components. Providing technical support to end-users and guiding IT staff as needed.
• Forecasting future technical resource requirements and scaling VDI environments accordingly to accommodate growth and changes in workload demands.
• Support VMware Workspace ONE environment, including configuration, policy management, application deployment, and user provisioning.

Ensure seamless integration with VDI infrastructure and endpoint devices.

• Configure and manage endpoint devices using Tanium, ensuring security, compliance, and optimal performance.
• Implement and enforce endpoint management policies and configurations to protect against security threats and vulnerabilities.
• Experience with creating, managing, and deploying standardized desktop images using Microsoft tools (ex : Microsoft Deployment Toolkit, System Center Configuration Manager, etc.).
• Implement and maintain patch management processes for virtual desktops and endpoint devices. Ensure timely deployment of security patches and updates to protect against vulnerabilities and compliance risks.
• Develop and deliver training materials and sessions to educate end-users on best practices and usage guidelines.
• Maintain accurate documentation of VDI configurations, endpoint management policies, and troubleshooting procedures. Generate reports on VDI performance, endpoint compliance, and patch management status as needed.
• Collaborating with other IT teams, such as security and engineering, to ensure seamless integration of endpoint management and VDI solutions with existing infrastructure and services.

REQUIREMENTS

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Proven experience in designing, deploying, and managing virtual desktop infrastructure solutions, using VMware Horizon, Citrix Virtual Apps and Desktops, Microsoft Remote Desktop Services, or similar technologies.
• Excellent troubleshooting skills and the ability to diagnose and resolve complex technical issues.
• Expertise in VMware Workspace ONE administration (or similar technologies such as JAMF, Intune, etc.) including configuration, policy management, patch management, and application deployment.
• Hands-on experience with Tanium endpoint management platform (or similar), including configuration management, patch management, and security enforcement.
• Proficiency in Microsoft Deployment Toolkit (MDT) (or similar) for image deployment, patch management, and software distribution.
• Knowledge of scripting languages (e.g., PowerShell) for automation and task automation within VDI and endpoint management environments.
• Broad experience and knowledge of Windows Server and Linux operating systems.
• Experience using a service desk ticketing system.

Education / Certification :

• BS / BA degree in Computer Science, Engineering, a related field, or 5+ years in related experience
• Certifications in one or more of the following are preferred : Microsoft, ITIL, VMware

Experience :

• 5+ years of related work experience in enterprise architecture / technical operations
• 5+ years of experience working with cross-functional teams and heavily matrixed organizations

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We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.