Customer Service Representative

Where Communication Meets Connection

We believe that your career is more than just work; it’s a journey of personal and professional evolution. Located in the heart of Dallas, Zion Capital is a beacon of innovation, leadership, and unparalleled customer service in the sales and marketing sector. We don’t just offer jobs; we provide career opportunities that foster growth, creativity, and leadership.

At Zion Capital, we represent opportunity, growth, and excellence in customer experience. As a Customer Service Representative for Frontier, you’ll be the face of a brand that’s committed to keeping communities connected. Here’s your chance to build a career that speaks volumes!

Core Duties of a Customer Service Representative :

• Engage with customers face-to-face to provide information about Frontier services
• Resolve inquiries and concerns with professionalism and empathy
• Assist customers with account setup, service upgrades, and troubleshooting
• Maintain accurate records of customer interactions and transactions
• Collaborate with Customer Service Representative team members to improve service delivery
• Attend regular training sessions to stay informed on product offerings
• Represent Zion Capital and Frontier Communications with integrity
• Follow up with customers to ensure satisfaction and retention