Help Desk Support Specialist (Senior)

CSV-TAUREANWashington, DC, United States

19 hours ago

Job type

Full-time

Job description

Clearance : T5 / 6C High Risk Public Trust

Location : Onsite – Washington, D.C.

Summary : Provide senior-level Tier 1 / 2 support for OIG HQ and field offices. Lead help desk operations and ensure VIP / SLA responsiveness.

Key Duties :

Troubleshoot desktop, laptop, mobile, and telephony issues.
Manage service tickets; enforce VIP SLA (30-min response, 48-hr resolution).
Support Active Directory, O365, and LAN troubleshooting.
Provide end-user training and guides.

Qualifications :

Bachelor’s degree in IT or related.

5+ years of enterprise help desk / desktop support.

Strong knowledge of Microsoft 365, AD, and network troubleshooting.

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Help Desk Support Specialist • Washington, DC, United States

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