Customer Engagement Specialist (BP I)

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Are you passionate about making a difference in your community and being the friendly, knowledgeable face that helps residents and businesses achieve their goals? Join Sarasota County’s Planning and Development Services (PDS) Department as a Customer Engagement Specialist, where you’ll play a key role as the front-line representative of our Business Services division.

This is a fantastic entry point into the department, offering meaningful work, great work-life balance, outstanding benefits, and the foundation for long-term career growth and advancement.In this role, you’ll be the primary point of contact for customers navigating the permitting process, whether it involves building, site development, or environmental permits.

You’ll also provide hands-on guidance with our online permitting system, listen to feedback, resolve issues, and recommend improvements that make the process better for everyone.

As part of a collaborative, high-performing team, you’ll work closely with departments across the County to ensure exceptional service while building a career you can be proud of.

About the Position In this role, you will be responsible for...

Customer Engagement Be the first point of contact for customer feedback, ensuring timely and professional responses.

Work with different disciplines to solve overlapping permitting or service issues.

Identify root causes of service challenges and recommend process improvements.

Share customer perspectives with leadership to help shape better services.

Host and participate in discussions with stakeholders to share updates and gather feedback.

Online Permitting System Assistance Guide customers through the County’s online permitting system (Accela) to support smooth, efficient processing.

Test and provide feedback on system updates and new releases.

Collaborate with internal teams and stakeholders to optimize system use and performance.

Support educational initiatives, like “Lunch and Learn” sessions, to keep staff and the public informed.

Provide ongoing support to ensure permitting processes are clear, consistent, and user-friendly.

About the Schedule Work Hours : Full-time, 40 hours per week.

Typical Schedule : Monday

• Friday, 08 : 00 a.m.

to 05 : 00 p.m.

(no weekends!) As a reminder, all county employees are considered essential and must be prepared to protect and support the community and its citizens.

Each employee, without exception, will have a duty assignment and be required to work during a disaster or declared emergency.

About You To be considered for this role, you must have the following : Associate degree from an accredited college or university with 3 years of job-related experience.

Valid Florida driver's license by date of hire.

The ideal candidate has the following knowledge, skills, and / or abilities : Please note that these are not requirements but bonuses for your consideration.

Strong background in customer engagement, facilitation, and clear communication (both written and verbal).

Experience or familiarity with development, construction, permitting, planning, zoning, building, or local government review processes.

Proven problem-solving, decision-making, and strategic thinking skills.

Excellent attention to detail, organization, and time management abilities.

Advanced knowledge or professional certifications in related fields (development, construction, planning, permitting, building, zoning, etc.) are highly desirable.

Experience or familiarity with Accela permitting system is highly desirable.

Physical Demands : Employees in this role must occasionally lift and / or move up to 10 lbs.

About Everything Else Starting Pay : up to $60,000, based on experience.

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and / or in-person interview(s).

If you are selected to join our team, please click on this link to review the Required First Day Documents.

You will need to present the following items on your first day : 1.

I-9 Acceptable Documents to show your identity and authorization to work.

Use this link to learn more and review the different document options : https : / / www.uscis.gov / i-9-central / form-i-9-acceptable-documents If your position requires a Florida Driver’s License, this must be one of your documents.

(Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.) 2.

U.S.

Social Security Card (signed, physical card).

This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation.

(Your U.S.

Social Security Card can serve as one of your documents listed in link above – List C Documents.) Benefits : Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits! For more information about employee benefits, please click this link or visit SCGov.net for additional information.

Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations.

Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service.

(That adds up to a possible 30 days off in your 1st year!)​​ A different blend of voices prompt better conversations, choices and results for everyone.

Sarasota County – Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.

Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve.

To further value creativity, innovation, collaboration and great customer service – internally and externally.

A job applicant with a disability who requires reasonable accommodation to participate in the application / selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members.

For assistance with the application, please call 941-861-5353.

Sarasota County prohibits discrimination in all services, programs or activities.

View the complete policy at scgov.net (keywords : ADA Compliance).

Sarasota County Government is a Tobacco-Free / Drug-Free Workplace.