QMS Complaint Coordinator

Job Details

Job Location

Corporate Office - Jacksonville, FL

Remote Type

Fully Remote

Position Type

Full Time

Education Level

2 Year Degree

Travel Percentage

None

Job Shift

8 : 00am - 5 : 00pm

Description

• This role is remote, however applicants must be located within 50 miles of KLS Martin's Jacksonville location . In addition, applicants must be authorized to work in the U.S. without the need for current or future visa sponsorship

Job Summary

The QMS Complaint Coordinator is responsible for managing the full lifecycle of the customer complaint process in accordance with internal procedures and applicable regulatory requirements. This includes receiving and documenting complaints, coordinating investigations, monitoring progress, and ensuring timely closure and proper recordkeeping.

The role involves consistent interaction with cross-functional teams-internal and external-to collect relevant information and ensure complaints are assessed, investigated, and resolved in a compliant and timely manner. The Complaint Coordinator is also responsible for maintaining data integrity within the Quality Management System, preparing summaries or reports as needed, and supporting audit or inspection activities related to complaint records.

This position requires strong organizational skills, attention to detail, and the ability to follow established procedures while meeting documentation and reporting deadlines.

Essential Functions, Duties, and Responsibilities

Manage Complaint Lifecycle :

Assist in Day-to-Day Complaint Processing :

Maintain Accurate Complaint Records :

Facilitate Product Returns and Movement :

Support Document Control :

Prepare Reports and Summaries :

Assist with Calibration and Material Master Coordination :

Support Quality Data Collection and Administration :

Collaborate Across Functions :

Support Audits and Inspections :

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Qualifications

Education and Experience Requirements

Knowledge, Skills, and Abilities

Skill Requirements :

Physical Requirements :

Hazards :