Administrative Specialist 3

Job Opportunity

The Mercer Vicinage Office of the Ombudsman in Trial Court Administration is seeking a candidate who will thrive in an independent, public facing and fast-paced environment. This position requires a high degree of professionalism, excellent customer service, administrative, interpersonal, written, and verbal communication skills. The position also involves attention to detail, problem solving, learning and implementing a vast knowledge of the judiciary process, policies, and procedures, as well as a keen familiarity with external resources. The ideal candidate must also be skilled in handling challenging situations and clients with matters that require scrutiny and attention, as well as providing information to judges, attorneys, and community organizations.

The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 2 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.

Under the direction of the Ombudsman, the selected candidate will be responsible for providing support to court users by monitoring the daily operations of the Ombudsman's office, which includes, but is not limited to :

• Providing referral information, answering questions about court processes and procedures, status of cases. Responding to internal and external customers inquiries and complaints via telephone, email and in person.
• Providing forms and forms completion assistance to court users.
• Assisting with the job functions of maintaining the Ombudsman Resource Center and the Ombudsman shared drive.
• Creating manuals, flyers, guides, and other materials for use with the division, community partners and court users.
• Assisting the Ombudsman as needed with Community Outreach and Courthouse Programs.
• Conducting webinars / seminars and presentations for court users, schools, community organizations and public forums on various court related topics.
• Preparing technical, statistical and evaluation reports regarding contacts, outreach, and court user satisfaction surveys.
• Other office duties as assigned.

Regular and predictable physical presence at the worksite is an essential function of this position.

Education : Graduation from an accredited college or university with a bachelor's degree and three years of professional experience in program development, program coordination, program analysis, program administration and / or administrative research.

Substitution : Applicants who do not possess the required education may substitute additional paraprofessional and / or professional experience on a year-for-year basis with one year of such experience being equal to 30 semester hour credits. An associate's degree and two years of additional paraprofessional and / or professional experience may be substituted for a bachelor's degree. A master's degree may be substituted for one year of experience. A law degree may be substituted for two years of experience.

Degrees conferred outside of the United States must be evaluated by a recognized evaluation service.

Driver's License : Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle is necessary to perform essential duties of the position. Authorization to Work : US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations. Special Note : Newly hired employees must agree to a thorough background check that will include fingerprinting. All data received will be kept in strict confidence except to inform the individual of the findings and what action will be taken as a result of this information. Residency Law : In accordance with N.J.S.A. 52 : 14-7 (L. 2011, Chapter 70), the "New Jersey First Act," all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey. Any person may request an exemption from that requirement from the Employee Residency Review Committee in the Department of Labor & Workforce Development on the basis of either hardship or employer critical need. HOW TO APPLY : The NJ Judiciary requires all applicants to complete the application process fully and as instructed. All applicants must complete the work experience and education sections and attach any required documents. Applications must describe all relevant work experience in detail, beginning with your current or most recent job, including military service (indicate rank), internships and job-related volunteer work, if applicable. Use a separate section to describe each position. Applicants who indicate "see resume" or enter their initials to acknowledge that they have skipped the Work History and Education sections will not be considered, unless they do not possess any education history or work experience. Only applicants that follow the application instructions and submit completed applications will be considered.

The Judiciary of New Jersey is an Equal Opportunity / Affirmative Action Employer Committed to Ensuring an Open Door to Justice NeoGov applicant support at 1-877-204-4442 (toll free call) Monday through Friday, 6 : 00 AM to 6 : 00 PM Mountain Time (MT)

New Jersey Courts offers an exciting and rewarding public service career with incredible employee benefits for full-time employees only and their eligible dependents such as :