Customer Service Escalation Phone Rep (Part Time)

Customer Service Team Member Opportunity

Location : 2727 N Central Ave, Phoenix, Arizona 85004 United States of America Are you an active listener, critical thinker, and enjoy solving problems? Are you looking for a company with tremendous growth opportunities? Do you enjoy assisting customers on the phone and by chat? If so, this opportunity may be for you! The eAlert department is seeking talented team members to join our dynamic department. Agents assist customers calling and chatting in who have received notification pertaining to a past rental or previous transaction. Using customer provided information, agents assist the customer with taking a payment for a prior rental or resolving an outdated alert. Agent's craft acceptable solutions to address our customer's needs. Our goal is to get the customer back on the road!

Must be included in your application to be considered :

• 35-40 WPM (words per minute) score on typing assessment
• Rate of Pay : $16 / hour (Note : Hourly base pay rate may be higher, depending on state or local minimum wage laws.)
• Scheduling Requirements : Part Time - Provide at least 2 5 hours of availability per week (at least 6 on Saturday). Select availability from the current shifts (all in Arizona time).
• 5 : 00am-11 : 00am (Off : Mon and Wed)
• 6 : 00am-12 : 00pm (Off : Mon and Wed, or Mon and Sun)
• 7 : 00am-1 : 00pm (Off : Mon and Wed, or Mon and Sun)
• 8 : 00am-2 : 00pm (Off : Mon and Sun)
• 9 : 00am-3 : 00pm (Off : Mon and Sun)
• 10 : 00am-4 : 00pm (Off : Mon and Sun)
• 12 : 00pm-6 : 00pm (Off : Mon and Sun)
• 4 : 00pm-10 : 00pm (Off : Mon and Sun)
• You must be available to work holidays in order to provide support for our customers year-round. You may be scheduled to meet the team and business needs.

Exclusive U-Haul Benefits : Designed for Your Success : At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assist employees with their professional goals.

This job might be for you if :

Minimum Qualifications :

Training / Education : This role is supported by practical concept education from first-rate instructors, reinforced with education courses from our online U-Haul University, consistent engagement with your Manager and team, and interactive mentorship and call / chat support from Advanced Agents.

2 weeks : Monday-Friday from 9 : 00am-3 : 00pm or 3 : 00pm-9 : 00pm Includes instructor-led concept courses along with self-lead courses to be completed. Certain concept / education courses may be scheduled outside your availability; therefore, some flexibility within the initial education period is necessary. These courses will be leveraged with the support described above to empower you to confidently take live customer calls, beginning with your very first concept.

The following is required to work from home :

The following technical requirements must be met to work from home :

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.