Customer Service Specialist

Customer Service Specialist

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Specialist opportunity at NDX Continental in Phoenix, AZ. The regular hours for this position are from 8 : 00 AM to 5 : 00 PM, Monday through Thursday and 8 : 00 AM to 12 : 00 PM on Friday, and subject to change from time to time. This is a full-time position featuring employee benefits including : health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Job Functions of the Position :

• Answers incoming phone calls and routes to proper customer contact team member(s)
• Services callers using effective customer service, professionalism and trustworthiness
• Coordinates daily pick-up and delivery with customers and drivers
• Enters doctors notes, comment cards, credit memos, service guarantees and sends out weekly reports
• Collaborates with outside sales staff to better coordinate sales activity and customer service
• Collaborates with production and shipping to facilitate and improve customer service levels
• Schedules shade appointments
• Quotes turnaround time and pricing
• Takes basic supply orders
• Participates in Company sponsored training and meetings as required
• All other duties as assigned

Skills and Abilities Required :

Minimum Education and Experience Required :

Hazardous Materials or Equipment Used :

Physical Requirements :

Qualifications Behaviors Required :

Education Preferred :

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.