Content Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.

We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.

S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at all from Day One.

Job Description

We are seeking a skilled Content Manager with a background in Learning and Development (L&D) to join our team. The ideal candidate will have experience working with vendors and Learning Experience Platforms (LXPs) to curate, develop, and manage content that enhances employee learning and skills development.

Responsibilities :

Proactively curate and source high-quality content to support employee learning and skill development.

Manage content library. Regularly update and refresh existing learning content to ensure relevance, accuracy, and alignment in support of strategic business objectives, learning outcomes and industry best practices.

Tag skills, and map skill levels within content pathways.

Conduct regular quality assurance checks on learning content to monitor functionality, accessibility, culture and fit.

Leverage data driven insights to analyze learning data and feedback to assess content effectiveness, identify content gaps, areas for improvement, and make recommendations to increase usage and learner engagement.

Manage strategic partnerships with content providers, to ensure timely delivery of content while maintaining quality standards.

Work closely with subject matter experts (SMEs) and instructional designers to create engaging and effective learning experiences in the LXP, including development of learning pathways and journeys.

Stay informed about industry trends, emerging technologies, and best practices in learning and development to continuously improve our content strategy and offerings.

Basic Qualifications :

Bachelor’s degree in education, Instructional Design, Communications, or related field. Advanced degree preferred.

This role has multiple levels, open to candidates with Proven experience of 5 or more years in content management, instructional design, or a similar role within the learning and development field.

The successful candidate will be hired for the level of the position that aligns with their experience.

Preferred Skills / Experience :

Experience working with Learning Experience Platforms (LXPs) and learning management systems (LMS).

Strong project management skills with the ability to manage multiple projects simultaneously and meet deadlines.

Excellent communication, collaboration, and relationship-building skills.

Analytical mindset with the ability to interpret data and make data-driven decisions.

Knowledge of instructional design principles, and adult learning best practices, particularly in the areas of content strategy, content management, and content curation.

Ability to evaluate the effectiveness of training vendors, including learning content, and programs considering business objectives.

Certifications such as Certified Professional in Learning and Performance (CPLP) or similar a plus.

Location : The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits :

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work.

That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.

Our benefits include the following (some may vary based on role, location or hours) :

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law