Italian Speaking Customer Service for Information Technology (IT) industry

Italian Speaking Customer Service Representative

Patrique Mercier Recruitment, the leading agency for candidates seeking jobs in their native language in various countries, is excited to announce a new opportunity for an Italian Speaking Customer Service Representative in the Information Technology (IT) industry. Our organization specializes in connecting top talent with exceptional employers across diverse sectors, including social media, gaming, healthcare, retail and e-retail, travel, automotive, financial services, insurance, energy, and telecommunications. We are committed to ensuring that the recruitment process matches the right candidates with the best opportunities, providing a seamless experience for both candidates and employers. If you are passionate about delivering outstanding customer service and possess strong communication skills in Italian, this role may be the perfect fit for you. As part of our dedicated team, you will play a vital role in supporting customers within the IT sector, helping to resolve issues, answer inquiries, and ensure a high level of customer satisfaction. Join us at Patrique Mercier Recruitment and take the next step towards your dream job abroad, where your language skills and expertise can shine.

Responsibilities

• Provide exceptional customer service support to Italian-speaking clients in the IT industry.
• Assist customers with technical inquiries and troubleshoot software or service-related issues.
• Communicate effectively with clients via phone, email, or chat to resolve their issues in a timely manner.
• Document and track customer interactions and feedback to improve service delivery processes.
• Educate customers about product features, services, and updates in the IT sector.
• Collaborate with internal teams to ensure customer needs are met and issues are escalated appropriately.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.