Hospitality Manager
ESFM
Position Title : Client Services Manager
Reports To : Salary : Experienced
Salary : Experienced
Pay Grade : 13
Other Forms of Compensation :
ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).
Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment.
ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.
ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions.
This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.
In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).
Job Summary
Key Responsibilities :
- Experienced Customer Service type role focused on hospitality / meeting coordination / reception
- Serves as the initial face and personality of the organization
- Presents a professional and welcoming persona and attitude
- Delivers a positive and welcoming experience from start to finish
- Communicates effectively verbally and in writing and actively listens to understand and address needs
- Takes initiative to foresee guest and host needs prior to and throughout visit / event
- Work collaboratively with all departments (IT, Security, Food Services, etc.) to ensure needs are met
- Will utilize knowledge of site and organization to serve as a resource to hosts, guests, and employees
- Attends to meeting and event needs, set-ups, room reservations, coordinates catering, A / V
- Stationed at Lobby / Security desk; works with security but not as security
- Coordinate efforts to improve the customer retention and client experience
Preferred Qualifications :
- A Bachelor’s degree is preferred or equivalent relevant industry experience
- Experience in Client Services Required
- Experience in Facilities Management Preferred
- Excellent communication skills required
- Must be passionate about providing world class service to our clients and customers
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