Relationship Manager

Why join us

Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises including DoorDash, Flexport, and Compass use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. Were committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Sales at Brex

Sales is the growth engine at Brex. We bring in new customers, expand existing relationships, and drive the companys bottom line. With unlimited territories and uncapped opportunity, your ambition sets the ceiling. We win together, celebrate often, and reward performance. If you want to sell a category-defining product with real ownership, this is your team.

What youll do

As a Relationship Manager for our Startups team, you play a pivotal role in the success and satisfaction of our Startup clients by providing the necessary resources, guidance and support. This role requires excellent communication and interpersonal skills, a deep knowledge of Brex products, an understanding of the startup ecosystem and a passion for helping entrepreneurs and finance leaders achieve their goals.

Where you'll work

This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Client engagement and support : guide Startup clients through onboarding, build and maintain strong relationships, celebrate magical moments, and provide proactive support and problem resolution to ensure client satisfaction and success.
• Customized success planning : collaborate with startup founders and finance leaders to develop tailored success plans addressing their specific business needs and goals.
• Feedback collection and analysis : gather feedback from clients to continuously enhance services, monitor client progress, and measure success through key performance indicators and metrics.
• Resource connection and community building : connect startups and finance leaders with relevant resources, such as funding opportunities and strategic partners, while fostering a supportive and collaborative Startup and Finance community, through events and peer-to-peer learning initiatives.
• Measure and track KPIs : NPS, client use of Brex products, client retention, response times, referrals from existing clients, etc
• Develop a deep understanding of the Brex product set, have the ability to provide demos of the products and features
• Ability to increase utilization of the Brex product set by understanding the clients business and proactively identity solutions

Requirements

Compensation

The expected OTE range for this role is $194,260 - $242,950. The starting wage will depend on a number of factors including the candidates location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.